Standing in front of a whirring ATM, hoping you'll get your cash without your card getting eaten is always nerve-wracking. And on discovering an error, with no staff there to help, it's often difficult to get things put right straight away.
On learning of Barbara's experience, Moneywise contacted Barclays first to find out what could have gone wrong with its machine. The bank explained it had carried out a detailed investigation of the ATM's transactions on the day of Barbara's withdrawal but was unable to see any evidence of a technical error. As such, it was unable to refund her.
But on contacting Cahoot, we were able to secure Barbara a refund. In a statement, the company said: "Ms Mumford's case has been checked again by Cahoot and the information provided by Barclays has been reviewed. The ATM records from Barclays do balance out and a £200 withdrawal is showing on Ms Mumford's Cahoot account, so there does not appear to be an error by either bank in this case.
"However, as a gesture of goodwill, Cahoot has agreed to credit Ms Mumford's account with the £60 she says she did not receive from the ATM."