If you are dealing with a small company, such as a local garage, it is often hard to chase up a complaint as there is no designated department, so persistence is unfortunately your best option when it comes to getting a refund.
Moneywise got in touch with the owner of Borough Salvage Services, Wayne Domville, to see why Donald had been waiting for almost two years for the problem to be resolved.
Domville informed us that Borough Salvage Services had in fact closed down 12 months ago. He said he remembered Donald, however, and apologised for the delay in arranging a refund. He attributed it to difficulty in contacting Donald after the garage had closed down.
Domville says: "I always intended to refund Donald for the cost of the wheels and I am happy to say he has now been sent a cheque for the full £80 out of my own pocket.