Scam of the week - The 'iTunes' scam

20 February 2012

Several Moneywise readers have alerted us to an Apple iTunes scam whereby criminals have been able to hack into a customer's personal details through their iTunes account.

One reader ordered some music via their iTunes account while on holiday in America by logging onto the website in a public internet area. They then received two almost identical looking receipts, one genuine and one fraudulent, for the music ordered.

The fake email included the company logo, web address and the customer's details and asked for extra security details to be confirmed through a link in the email.

The customer queried why this had happened with Apple via its website and it reset the customer's password and confirmed that the second email was a fake.  

To keep up to date with all the latest scams, check out our Scam Watch feature

Fake email

iTunes says it will never ask customers to provide personal information, such as credit card numbers or passwords, via email.

If you receive one of these emails you should contact iTunes on its website: so the company can investigate it.

"Thieves tend to target the lowest hanging fruit, so it pays to take sensible precautions to keep your personal details out of harm's reach," says James Jones, spokesperson for Experian.

"Unfortunately, however careful you are, you can never completely eliminate the risk of a cyber criminal striking. You should therefore stay alert to the common signs of fraud being attempted," he adds.

If you think you've been scammed get in touch by leaving a comment below, or email us on and let us know exactly what has happened.

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