The most trusted travel insurance provider for customer service

Published by Sam Barrett on 23 June 2011.
Last updated on 12 July 2011

Plane and globe


Travel insurers have been put to the test over the past 18 months, with Iceland's volcanic ash clouds grounding planes and disrupting travel plans. And while some travellers discovered their insurers weren't quite up to scratch, First Direct was able to retain its title of most trusted travel insurance provider.

Its travel insurance plan is simple to understand and by highlighting optional extras such as scuba diving cover, business travel cover and extended stay cover it ensures customers take out the appropriate policies.
But, although they're happy to travel the world, it's First Direct's commitment to keeping its customer services staff in the UK that its customers particularly like.

One customer said: "They have UK call centres and you can talk to someone 24/7. The staff seem to genuinely understand." Another described the service as responsive and pro-active, which is just what you need when you're away from home and something goes wrong.

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