phone

Regulator names and shames worst broadband and mobile providers and TalkTalk customers are the least satisfied

TalkTalk has been named the broadband provider with least satisfied customers, new figures from Ofcom reveal.

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Price cap on 118 numbers brought in to protect more than one million callers from high costs

People who call directory enquiry services will be protected from high prices from today, thanks to a new price cap on 118 phone numbers.

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Broadband and landline customers to be refunded £8 PER DAY for service failures from today

Households that suffer outages of broadband and landlines will get money back from their providers thanks to new rules from the regulator.

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Stop charging customers for phones they already own, Citizens Advice tells mobile contract providers

Mobile phone users are being ripped off by up to £38 per month because providers continue to charge them for a phone they already own once their contract ends, says Citizens Advice.

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Ban on nuisance calls comes into force

New measures have been introduced to protect households from the misery of nuisance calls.

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Scam watch: beware cold calls from 'pension regulator' fraudsters

Workers may be targeted by scammers who are falsely claiming to be from The Pensions Regulator (TPR).

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Moneywise users avoid pricey 118 numbers

Moneywise.co.uk users prove to be savvy when it comes to calling directory enquiry services, with the overwhelming majority saying they avoid these pricey calls.

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Cap proposed to prevent 118 bill shock

A price cap on 118 calls has been proposed by Ofcom to prevent users of these directory enquiry numbers from being hit by bill shock.

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£480 million frittered away on UK landlines every year

Households are wasting large amounts of money every year on landline phones that go unused.

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Bosses of firms making nuisance calls targeted in new crackdown

Consumers plagued by nuisance calls will be given further protection under new measures announced by the Department for Digital, Culture, Media & Sport (DCMS).

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