Eight ways to avoid online price hikes

Monday, 10 April 2017 | Article

A growing number of e-retailers now use ‘price discrimination’ to make more money from their customers, rather than offering a single price for their goods.

17 ways to protect your money online in 2017

Friday, 03 February 2017 | Article

When was the last time you changed your password for Amazon, eBay or even your own bank? And when did you last back up your files or update antivirus software? Feeling sheepish?

Regulator to investigate fake online reviews

Friday, 19 June 2015 | News

The Competition and Markets Authority (CMA) is to investigate whether companies are posting fake reviews on websites or paying for endorsements online without that relationship being made clear to consumers.

Amazon ordered to pull misleading Prime advert

Wednesday, 04 March 2015 | News

Amazon has been ordered to stop running an advertisement for its Prime service, after the Advertising Standards Authority (ASA) found it to be misleading.

The true cost of finding love

Thursday, 12 February 2015 | Article

Sign up for free! It tales just two minutes! - it's easy to think online dating is free when websites use marketing blurb such as this.

City Link collapse: how to get your parcel

Monday, 29 December 2014 | News

Parcel courier company City Link, which delivered goods from retailers including John Lewis and Amazon, went into administration over the Christmas period, leaving thousands of customers' deliveries in doubt.

Cyber Monday set to be busiest shopping day ever

Monday, 10 November 2014 | News

The busiest day ever for online shopping will be Monday 1 December 2014, according to a prediction from online giant Amazon.

One in four online shoppers suffers delivery disaster

Tuesday, 21 October 2014 | News

A quarter of online shoppers have experienced a problematic parcel delivery over the past 12 months, according to consumer group Which?.

Is the Kindle subscription service good value for money?

Wednesday, 24 September 2014 | News

Online giant Amazon has launched a new subscription service for users of its Kindle e-reader.

Offline consumers are £440 a year worse off

Wednesday, 02 July 2014 | News

Not being online is costing the most vulnerable people in society, a campaign group has warned, with offline households spending £440 a year more for their goods and services than those who are connected.