‘Text to switch’ plans announced for mobile phone users

Friday, 19 May 2017 | News

Mobile phone users will soon be able to switch providers more easily under new proposals published by Ofcom.

Home phone price review launched

Monday, 05 December 2016 | News

A review of home phone prices has been launched to ensure users are getting value for money.

Customers to be refunded for BT Sport Europe TV bills

Wednesday, 12 August 2015 | News

BT Broadband customers charged for the BT Sport Europe TV package who didn't ask for it can get a refund, the regulator has ruled.

Ofcom to improve TV subtitles

Wednesday, 16 October 2013 | News

Communications regulator Ofcom is to begin monitoring the quality of TV subtitles from next year, to help improve the service for deaf and hard-of-hearing viewers.

Why isn't the broadband regulator protecting consumers?

Tuesday, 03 May 2011 | Article

With signs of a mis-selling scandal emerging, it looks like the regulator, Ofcom, is being far too lenient with the broadband market.

Broadband providers make it too tough to switch

Monday, 13 September 2010 | News

Nearly half of consumers are put off switching broadband providers because they deem the process too difficult, according to regulator Ofcom. 

Protect yourself from mobile mis-selling

Wednesday, 16 September 2009 | News

New rules to protect consumers from dishonest mobile phone retailers come into play today, following a huge rise in complaints against mis-selling and cashback schemes.