FOS

PPI is the most complained about financial product

New figures from the Financial Ombudsman Service (FoS) reveal that mis-sold Payment Protection Insurance (PPI) was the most complained about product in the six months to 31 December 2017.  

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Which is the worst bank for complaints?

New figures reveal that 47,000 complaints were made against just five banking groups in the second half of last year – equal to 57% of all grievances made against financial firms.

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Worst firms for complaints to be named

Financial firms that receive the most complaints from customers will be named and shamed for the first time this summer, under new plans announced by the watchdog.

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The right way to complain

Knowing the right way to complain is key to a successful outcome, but many people don't understand the steps they need to take to find a resolution.

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Worst banks for complaints revealed

Just five banking groups accounted for more than half of the complaints made against financial firms in the first six months of the year, new data today reveals.

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Nine million complaints against finance firms

Nearly nine million complaints were made against financial services firms between 2006 and 2008, driven by grievances against current accounts and mis-sold mortgage endowments.

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Financial disputes on the up

Complaints about financial companies hit a record high in the last financial year, with disputes about mortgages, credit cards and insurance jumping by up to 84%.

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Consumers receiving "dismal" treatment

The number of people suffering dismal treatment by financial businesses is growing, with credit-crunched firms increasingly brushing off customer complaints.

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Banks to be named and shamed over complaints

Banks and other big financial companies with the worst record for complaints will be publicly named and shamed for the first time from this September.

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Shoppers ripped-off by PPI costs

The competition watchdog has found that the cost of payment protection insurance (PPI) alongside retail loans for catalogue items such electronics or furniture is still too expensive.

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