Fight for your rights

Estate agent wants £13,500 fee - for not selling my house

It can be stressful enough trying to sell your home, without an estate agent making things worse.

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I don't know why PayPal has closed my account

Moneywise helps a reader whose PayPal account was shut without explanation

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A cheeky charge from Plusnet

Moneywise helps a reader who was charged more than normal when ending a contract

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My bank won’t lend me more money because I’m too old

It’s a decade since reader EF’s husband died. He used to sort out all the finances, so she asked her children to help since his death.

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Why has my insurance gone up? The accident wasn’t my fault

Moneywise helps a reader with increased insurance premiums

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House of Fraser: giftcard buyers beware

I’ve warned in this column about the menace of retailers’ giftcards. Many readers have happily handed them out as presents, only for their friends and relatives to fall foul of ridiculous deadline rules.

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Expiring EE SIM cards a data rip-off

Moneywise helps a reader who feels ripped off.

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Dismal customer service adds to woes over British Gas complaint

Some of your queries are relatively easy to sort out. They usually involve a problem or mistake and once I point it out to a company, it usually tries to respond positively.

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