Fight for your rights

MyHermes says my bag has 'gone'

Friday, 16 March 2018 | Article

Moneywise helps a reader whose valuable package was lost by MyHermes.

Scam victims can’t always expect bank help

Thursday, 08 March 2018 | Article

How easy is it to be tricked by crooks who steal money from your bank account?

Fed up with DFS excuses

Thursday, 15 February 2018 | Article

Moneywise helps a reader with a defective sofa.

Virgin apologises for the late arrival of customer’s refund

Monday, 12 February 2018 | Article

Simon Read helps a reader who's refund from Virgin Trains didn't show up for months.

Fight for your rights: MyHermes lost parcel payouts

Thursday, 01 February 2018 | Article

Most of us shop online which means we’re receiving parcels and packages all the time. With around two billion parcels delivered every year in the UK, it would be a surprise if some didn’t go astray.

Fight for your rights: Stranded by easyJet

Monday, 15 January 2018 | Article

Simon Read helps a reader whose son was stranded by easyJet.

Fight for your rights: Can you force firms to honour a goodwill gesture?

Thursday, 11 January 2018 | Article

When a company gets things wrong, it should make sure that its customers are put back into a position they would have been in if no mistake had been made.

Fight for your rights: Jet2 won’t play fair on refund

Thursday, 21 December 2017 | Article

Simon Read helps a reader who had their request for a refund refused by Jet2. 

Fight for your rights: A plumber’s charges left me with a sinking feeling

Monday, 13 November 2017 | Article

When you need a tradesperson to pop round and do an urgent job, it can be difficult to find someone to do it quickly at the right price. So, many people take what they can get.

Fight for your rights: The hotel expects me to pay 150% more for a room

Monday, 30 October 2017 | Article

Simon Read helps a reader who was asked to pay extra for a hotel booking.