Extra Energy most complained about provider ever

Thursday, 01 September 2016 | News

Extra Energy is the most complained about gas and electricity provider ever, according to charity Citizens Advice’s latest data.

Up to 11,000 gas customers hit by energy billing blunders

Wednesday, 24 August 2016 | News

Up to 11,000 households have been wrongly billed for their gas, Energy UK has revealed.

City Survivors: Millennials squeezed by cost of living

Tuesday, 23 August 2016 | Blog | By Helen Knapman
‘Millennials’ is the buzzword of the moment, but not one I particularly like. I don’t think all adults under-30 should be lumped together in one socio-economic group. We’re not all the same.

Ofgem moves towards 'more competitive, fairer energy market'

Wednesday, 03 August 2016 | News

A series of measures including capping pre-paid meter prices and encouraging people to shop around will be introduced in order to create a “more competitive, fairer energy market”, the UK’s energy regulator announced today.<...>

Competition watchdog criticises energy providers for soaring bills

Friday, 24 June 2016 | News

Gas bills have more than doubled and electricity bills have risen by 75% in real terms over the last decade, leading to the competition watchdog announcing a raft of changes to shake up the energy market.

Energy billing blunders leave households £270m out of pocket

Wednesday, 08 June 2016 | News

Nearly four million energy customers have been overcharged by a total of £270 million - £72 each – due to billing mistakes, claims comparison website uSwitch.

Energy switching on the up, but millions still missing out on big savings

Friday, 29 April 2016 | News

The number of people who switched energy provider between January and March rose by 8% compared to the same period last year.

Age UK urged to consider involvement in energy market

Tuesday, 19 April 2016 | News

Age UK has today been urged by the Charity Commission to consider its involvement in the energy market.

Energy providers owe households £1.5bn: reclaim now

Tuesday, 19 April 2016 | News

Over 11 million British households (42% of all homes) are collectively owed almost £1.5 billion from energy suppliers following the UK’s third warmest winter since records began, according to a new survey.

City Survivors: Overcome the fear of switching – it could save you £100s

Friday, 15 April 2016 | Blog | By Helen Knapman

Switching. It’s a simple enough concept, yet many of us don’t do it – whether through fear, laziness, or simply because we don’t realise we can.