customer service

Improvement ‘demanded’ from energy providers

Tuesday, 27 September 2016 | News

Energy suppliers have been called on to improve their customer service in an open letter written by the regulator.

Moneywise Customer Service Awards 2016: The winners: Insurance

Monday, 25 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here are the insurers you voted top when it comes to providing decent cover.

Moneywise Customer Service Awards 2016: The winners: Credit cards and loans

Monday, 25 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here are the providers you voted top when it comes to credit cards and loans.

Moneywise Customer Service Awards 2016: The winners: Savings

Monday, 25 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here are the banks and building societies you voted top when it comes to providing savings.

Moneywise Customer Service Awards 2016: The winners: Banking

Tuesday, 26 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here are the banks and building societies you voted top when it comes to banking.

Your shortlist for the Moneywise customer service awards 2016

Thursday, 21 April 2016 | Article

Over the past three months, Moneywise readers from all over the UK (and a few further afield) gushed and griped about hundreds of firms, across 16 

Been ripped-off? Moneywise gets your money back

Tuesday, 09 February 2016 | Article

This month Moneywise tackles issues concerning PC World, Lifestyle Choices and the tax man.

UK tells service providers: brush up on customer service

Thursday, 28 January 2016 | News

Here’s an interesting stat: one in ten banking customers would rather clean their toilet than speak to their bank’s customer service team.

Moneywise fights for your rights - SCS, npower, JD Sports

Thursday, 12 November 2015 | Article

SCS won’t replace our faulty sofa

In praise of retailers who put the customer first

Friday, 28 August 2015 | Blog | By Hannah Nemeth

We’re all so ready to complain when things go wrong with goods or services we’ve bought that it’s only fair to sing the praises of the retailers who understand the importance of good customer service.