customer service

'My bracelet broke under guarantee, but Astley Clarke wouldn’t replace it'

Tuesday, 28 August 2018 | Article

Moneywise helps a reader trying to get a guarantee honoured.

Complaining: a tale of two companies’ customer service

Tuesday, 28 August 2018 | Blog | By Helen Knapman

Complaining.

Don’t put up with poor customer service

Tuesday, 21 August 2018 | Blog | By Jeff Prestridge

It is rare for me to write the words ‘customer service par excellence’ and ‘financial services’ in the same sentence. They are not natural bedfellows.

John Lewis fails to deliver decent customer service, or the right sofa

Friday, 27 July 2018 | Article

Moneywise helps a reader struggling to get a sofa.

Improvement ‘demanded’ from energy providers

Tuesday, 27 September 2016 | News

Energy suppliers have been called on to improve their customer service in an open letter written by the regulator.

Moneywise Customer Service Awards 2016: The winners: Insurance

Monday, 25 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here are the insurers you voted top when it comes to providing decent cover.

Moneywise Customer Service Awards 2016: The winners: Credit cards and loans

Monday, 25 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here are the providers you voted top when it comes to credit cards and loans.

Moneywise Customer Service Awards 2016: The winners: Savings

Monday, 25 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here are the banks and building societies you voted top when it comes to providing savings.

Moneywise Customer Service Awards 2016: The winners: Banking

Tuesday, 26 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here are the banks and building societies you voted top when it comes to banking.

Your shortlist for the Moneywise customer service awards 2016

Thursday, 21 April 2016 | Article

Over the past three months, Moneywise readers from all over the UK (and a few further afield) gushed and griped about hundreds of firms, across 16