complaints

Common excuses consumers face - and how to deal with them

Unhappy with something you’ve bought or a service you’ve received? Then don’t be shy about complaining. Make sure you know your rights so that companies can’t dismiss your gripes with a host of excuses.

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Complaints about consumer credit rise by 40%

Consumers continue to voice more complaints about credit products and services, with the number of complaints rising 40% year-on-year according to arbitration body the Financial Ombudsman Service.

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PPI is the most complained about financial product

New figures from the Financial Ombudsman Service (FoS) reveal that mis-sold Payment Protection Insurance (PPI) was the most complained about product in the six months to 31 December 2017.  

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Disillusioned consumers fail to complain about poor service

Less than a third of consumer gripes were reported to companies in 2017, with people put off complaining about poor services from banks, energy providers and retailers.

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Fight for your rights: Don’t get caught by dodgy PPI claims companies

The City watchdog is spending millions on warning people that they have just two years (until 29 August 2019) to claim for compensation for being mis-sold useless payment protection insurance (PPI).

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Payday lenders dominate financial complaints

Payday lenders and short-term loan providers are among the worst firms to correctly decide consumer complaints, new data reveals.

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True money stories from smart people: Complain to gain

Where there’s muck there’s brass they say. But did you know that it’s also true that where there are complaints there’s cash?

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PPI still dominates financial complaints

More than three million complaints were made about financial services firms in the second half of 2016, according to new data from the Financial Conduct Authority (FCA).

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Financial services complaints fall

The number of people complaining about financial services has fallen in the last six months, according to the latest data from the Financial Conduct Authority (FCA).

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