broadband

Virgin Media customers urged to change passwords

Friday, 23 June 2017 | News

Virgin Media is urging 800,000 customers to update passwords on their internet routers after an investigation by Which? revealed security flaws.

Home buyers want a good broadband connection

Wednesday, 07 June 2017 | News

A good broadband connection is becoming increasingly important to house buyers, according to new research by GoCompare.

Broadband customers charged 'loyalty penalty'

Tuesday, 11 April 2017 | News

Loyal broadband customers are hit with an average price rise of £113 a year – or 43% – when their fixed term contract ends.

Broadband providers to pay automatic compensation for shoddy service

Friday, 24 March 2017 | News

Landline and broadband customers who suffer slow repairs or missed appointments will receive automatic compensation from their provider, without having to ask, under new plans put forward today.

Plusnet fined £880,000 for billing ex-customers

Wednesday, 22 March 2017 | News

Plusnet has today been fined £880,000 by Ofcom for continuing to bill more than a thousand ex-customers.

Openreach to separate from BT in deal to improve services for broadband users

Friday, 10 March 2017 | News

Ofcom has announced that Openreach will separate from BT in a deal that aims to improve services for all home phone and broadband users.

Millions of EE, O2 and Vodafone mobile users face inflation-linked price hikes

Wednesday, 15 February 2017 | News

Millions of EE and O2 mobile customers will be hit with price hikes of 2.5% and 2.6%, respectively. While certain Vodafone mobile users will also see prices rise.

A third of broadband users miss out on top deals due to switching fears

Tuesday, 31 January 2017 | News

More than a third (35%) of UK broadband users who’ve experienced a period of internet downtime when they tried moving providers in the past say the thought of being without internet has put them off doing it again.

Sky to hike broadband, TV and call prices: details revealed

Friday, 27 January 2017 | News

Sky customers will be hit with a range of inflation busting price hikes from 1 March.

Millions of BT customers to be hit with price hikes, but you can cancel penalty free

Friday, 20 January 2017 | News

BT’s ten million customers will be hit with inflation busting price hikes from 2 April as the provider has today announced it’s upping a range of broadband, home phone and BT Sport prices, as well as certain call costs.