Scams & rip-offs

Fight for your rights: Stranded by easyJet

Monday, 15 January 2018 | Article

Simon Read helps a reader whose son was stranded by easyJet.

Carphone Warehouse hit with £400k fine following data breach

Friday, 12 January 2018 | News

Mobile phone retailer Carphone Warehouse has been fined £400,000 by the information regulator for “serious failures”, which resulted in cyber criminals stealing the data of millions of customers and staff.

Fight for your rights: Can you force firms to honour a goodwill gesture?

Thursday, 11 January 2018 | Article

When a company gets things wrong, it should make sure that its customers are put back into a position they would have been in if no mistake had been made.

‘Urgent action’ needed to tackle online fraud, say MPs

Wednesday, 06 December 2017 | News

“Urgent action” is needed by both banks and the government to tackle online fraud, a cross-party group of MPs has said.

Scam watch: Christmas shopping fraud rises by a quarter

Tuesday, 05 December 2017 | News

Shoppers are being urged to be aware of the dangers of fraud in the lead-up to Christmas, as last winter saw a 25% rise in reported shopping fraud.

Class action launched against Google on behalf of iPhone users

Friday, 01 December 2017 | News

Legal action has been launched against Google on behalf of 5.4 million iPhone users.  

Scam watch: Be wary of ‘fake’ police asking to check your cash

Thursday, 30 November 2017 | News

Consumers are being warned to be wary of police officers who may not be who they seem.

Few consumers switch banks after fraud attempt

Tuesday, 28 November 2017 | News

One in 10 consumers say they have cancelled a credit or debit card in the last year because of a fraud attack, although few have subsequently moved to another bank.

Scam watch: ‘Money muling’ on the rise – what it is and how to protect yourself

Monday, 27 November 2017 | News

Consumers are at risk of having their bank accounts shut down due to a rise in them being used for ‘money muling’, according to fraud prevention service Cifas.

Regulator launches crackdown on payment fraudsters

Tuesday, 07 November 2017 | News

Plans to crackdown on fraudsters who trick consumers into sending them money have been announced by the payments industry watchdog.