Scams & rip-offs

One-year countdown to PPI claims deadline begins

Wednesday, 29 August 2018 | News

Consumers are being urged to check if they are owed money, with just one year to go until the deadline for Payment Protection Insurance (PPI) compensation claims can be made.

'My bracelet broke under guarantee, but Astley Clarke wouldn’t replace it'

Tuesday, 28 August 2018 | Article

Moneywise helps a reader trying to get a guarantee honoured.

Don’t blame consumers for fraud and scams, banks warned

Wednesday, 22 August 2018 | News

Consumers should only be held responsible for financial loss from scams if they’re guilty of “gross negligence”, according to the Financial Ombudsman Service (FOS).

NatWest refuses to help fraud victim

Tuesday, 21 August 2018 | Article

Moneywise helps a victim of banking fraud.

Scam watch: ID fraud levels down but scammers trying new tricks

Thursday, 16 August 2018 | News

Levels of identity fraud have fallen for the first time since 2014, according to the latest data from fraud prevention service, Cifas.

Scam watch: card fraud soars to more than £2bn

Thursday, 09 August 2018 | News

More than £2 billion has been stolen from UK credit and debit cards in the past 12 months, an increase of 38% on the previous period.

John Lewis fails to deliver decent customer service, or the right sofa

Friday, 27 July 2018 | Article

Moneywise helps a reader struggling to get a sofa.

Scam watch: beware cold calls from 'pension regulator' fraudsters

Wednesday, 18 July 2018 | News

Workers may be targeted by scammers who are falsely claiming to be from The Pensions Regulator (TPR).

Tui won’t pay out over 'disappointing' cruise

Tuesday, 17 July 2018 | Article

Holidays should be great. You save up for them, look forward to them for ages and see them as a chance to relax and forget all your normal daily stresses.

How can my insurer withdraw cover just because I've been burgled?

Friday, 13 July 2018 | Article

My wife and I have been burgled twice in 18 months, once with a claim of £4,000 and a second time when the crooks were more successful, resulting in a stolen car and a £41,000 claim on our contents insurance.