Scams & rip-offs

Tesco Bank fined £16.4 million for failing to protect customers in cyber attack

Monday, 01 October 2018 | News

Customers caught up in Tesco Bank’s security breach in 2016 have had some justice served as the provider is fined by the Financial Conduct Authority (FCA).

Bank transfer fraud victims could be reimbursed under new rules

Friday, 28 September 2018 | News

People who are tricked into transferring money to fraudsters in 'authorised push payment' scams could be reimbursed by their bank for their losses under proposed new rules published today.

Households face a £877 rip off for loyalty to broadband, mortgage and other suppliers, says Citizens Advice as it issues 'super-complaint'

Friday, 28 September 2018 | News

Consumers are being ripped off to the tune of £4 billion a year by businesses that take advantage of their loyalty, say Citizens Advice.

Bank customers lost over £500 million to fraudsters in just six months - here's how you can stay safe

Tuesday, 25 September 2018 | News

Fraudsters stole over £500 million from UK bank customers during the first half of 2018, new figures show.

Equifax fined £500,000 for failing to protect customers in data breach - how to protect your data online

Thursday, 20 September 2018 | News

Credit ratings agency Equifax has been fined £500,000 by the Information Commissioner’s Office (ICO) after failing to protect the data of 15 million Britons during a cyber attack in 2017.

EasyJet refund: webchat transcripts get money back for flight cancellation

Tuesday, 11 September 2018 | Article

Moneywise helps a reader get a flight refunded.

Ban on nuisance calls comes into force

Monday, 10 September 2018 | News

New measures have been introduced to protect households from the misery of nuisance calls.

British Airways “deeply sorry” for website hack - 380,000 card details stolen

Friday, 07 September 2018 | News

British Airways (BA) is investigating the theft of customer data from its website and its mobile app following a data breach.

Funny money: Britain’s top 'daylight robberies' revealed

Tuesday, 30 April 2019 | News

The cost of a wine at a fancy bar, high-street estate agent commission, restaurant service charges and veterinary bills are among some of the UK’s biggest rip-offs, according to a new study.

Aviva complaint: check statements to ensure you don’t pay out needlessly

Tuesday, 04 September 2018 | Article

Moneywise helps a reader making needless payments.