Rip-offs

Nuisance claims firms face huge fines

Monday, 30 June 2014 | News

Claims management companies (CMCs) that bombard people with nuisance calls could be fined of hundreds of thousands of pounds, it has been announced.

Text quizzers fined and given record ban

Thursday, 01 May 2014 | News

A company that ran a text message-based quiz competition that charged unwitting customers up to £70 has been fined £250,00 and handed a record eight-year ban by the UK premium rate regulator.

Valentine's Day rip-offs

Wednesday, 12 February 2014 | News

It's the most romantic day of the year but one that usually leaves a hole in your pocket.

Six high street furniture stores faked prices

Friday, 23 August 2013 | News

Six high street furniture and carpet retailers have been accused of misleading their customers by artificially raising prices and then lowering them to a "sale" price.

Airlines: keeping us informed isn't a 'frill'

Wednesday, 09 January 2013 | Article

It was when we were told, after a seven-hour wait, that the plane wasn't leaving that night, but not told how long it would take to arrange hotels for us all, that we finally lost it.

How to avoid being scammed by your mechanic

Thursday, 31 July 2014 | Article

1: Shop around

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O2 ramps up price of using phone outside Europe

Tuesday, 11 December 2012 | News

Telecoms giant O2 has ramped up the price of using your phone when travelling outside of Europe, with customers expected to pay up to 140% more from the end of November.

How to beat nuisance texts and phone calls

Thursday, 18 April 2013 | News

"URGENT. You are owed £3,350 for the PPI you took out."

Crackdown on banks rewarding staff to mis-sell products

Wednesday, 05 September 2012 | News

Banks must stop giving their staff bonuses that encourage mis-selling and leave customers with unsuitable and expensive products, the Financial Services Authority (FSA) has warned.

Beware the buy now, pay later rip-off

Monday, 18 August 2014 | Article

Catalogue shopping at home might be easy but do you understand the rules?