Fight for your rights

Ultralase's laser eye surgery guarantee proves worthless

Moneywise helps a reader who had eye surgery with a company that has gone 'out of business'.

Sainsbury’s won’t give me the cash on my currency card

Tuesday, 11 December 2018 | Article

Moneywise helps a reader hoping to recover cash from a pre-paid card

Estate agent wants £13,500 fee - for not selling my house

Tuesday, 04 December 2018 | Article

It can be stressful enough trying to sell your home, without an estate agent making things worse.

I don't know why PayPal has closed my account

Friday, 23 November 2018 | Article

Moneywise helps a reader whose PayPal account was shut without explanation

A cheeky charge from Plusnet

Friday, 09 November 2018 | Article

Moneywise helps a reader who was charged more than normal when ending a contract

My bank won’t lend me more money because I’m too old

Tuesday, 06 November 2018 | Article

It’s a decade since reader EF’s husband died. He used to sort out all the finances, so she asked her children to help since his death.

Why has my insurance gone up? The accident wasn’t my fault

Friday, 26 October 2018 | Article

Moneywise helps a reader with increased insurance premiums

House of Fraser: giftcard buyers beware

Friday, 19 October 2018 | Article

I’ve warned in this column about the menace of retailers’ giftcards. Many readers have happily handed them out as presents, only for their friends and relatives to fall foul of ridiculous deadline rules.

Expiring EE SIM cards a data rip-off

Friday, 12 October 2018 | Article

Moneywise helps a reader who feels ripped off.

Dismal customer service adds to woes over British Gas complaint

Friday, 21 September 2018 | Article

Some of your queries are relatively easy to sort out. They usually involve a problem or mistake and once I point it out to a company, it usually tries to respond positively.

EasyJet refund: webchat transcripts get money back for flight cancellation

Tuesday, 11 September 2018 | Article

Moneywise helps a reader get a flight refunded.