Fight for your rights

Ultralase's laser eye surgery guarantee proves worthless

Moneywise helps a reader who had eye surgery with a company that has gone 'out of business'.

House of Fraser: giftcard buyers beware

Friday, 19 October 2018 | Article

I’ve warned in this column about the menace of retailers’ giftcards. Many readers have happily handed them out as presents, only for their friends and relatives to fall foul of ridiculous deadline rules.

Expiring EE SIM cards a data rip-off

Friday, 12 October 2018 | Article

Moneywise helps a reader who feels ripped off.

Dismal customer service adds to woes over British Gas complaint

Friday, 21 September 2018 | Article

Some of your queries are relatively easy to sort out. They usually involve a problem or mistake and once I point it out to a company, it usually tries to respond positively.

EasyJet refund: webchat transcripts get money back for flight cancellation

Tuesday, 11 September 2018 | Article

Moneywise helps a reader get a flight refunded.

Aviva complaint: check statements to ensure you don’t pay out needlessly

Tuesday, 04 September 2018 | Article

Moneywise helps a reader making needless payments.

'My bracelet broke under guarantee, but Astley Clarke wouldn’t replace it'

Tuesday, 28 August 2018 | Article

Moneywise helps a reader trying to get a guarantee honoured.

NatWest refuses to help fraud victim

Tuesday, 21 August 2018 | Article

Moneywise helps a victim of banking fraud.

John Lewis fails to deliver decent customer service, or the right sofa

Friday, 27 July 2018 | Article

Moneywise helps a reader struggling to get a sofa.

Tui won’t pay out over 'disappointing' cruise

Tuesday, 17 July 2018 | Article

Holidays should be great. You save up for them, look forward to them for ages and see them as a chance to relax and forget all your normal daily stresses.

How can my insurer withdraw cover just because I've been burgled?

Friday, 13 July 2018 | Article

My wife and I have been burgled twice in 18 months, once with a claim of £4,000 and a second time when the crooks were more successful, resulting in a stolen car and a £41,000 claim on our contents insurance.