Consumer protection

Npower apologises to customers over shoddy service

Tuesday, 03 December 2013 | News

Npower has written to customers apologising for recent billing problems and promised that customers will not lose out financially as a direct result.

Npower tops energy company complaints table

Tuesday, 19 November 2013 | News

Energy firm Npower has topped a list of complaints compiled by a leading consumer watchdog, with its performance branded as "unacceptable".

Britannia and Travelodge named Britain's worst hotel chains

Wednesday, 30 October 2013 | News

Britannia Hotels has been voted the worst hotel chain in the UK by consumer rights group Which?, after receiving low marks for cleanliness, room fixtures and value for money.

PPI sparks new surge in Ombudsman complaints

Tuesday, 22 October 2013 | News

The number of complaints received by the Financial Ombudsman Service rose by 39% between July and September this year to 143,177, boosted once again by complaints about payment protection insurance (PPI).

Travel firms' premium rate numbers "a disgrace"

Thursday, 10 October 2013 | News

Over two thirds (70%) of travel firms are using high-rate telephone numbers for their customer service and complaints lines, according to consumer rights group Which?.

Ombudsman: "banks must be more sensitive to old age"

Tuesday, 20 August 2013 | News

The Financial Ombudsman Service (FOS) has reported that 24% of all complaints it received over the past year were from people aged 65 or over.

Government bans "rip-off" premium-rate phone numbers

Thursday, 08 August 2013 | News

The government is to outlaw the use of 084, 087 and other "rip-off" telephone numbers for enquiries and complaints.

New rules to protect online shoppers

Tuesday, 06 August 2013 | News

Consumers who feel they have been misled or bullied into buying goods or services will be entitled to a full refund within 90 days of purchase, under new proposals announced by the government.

Ombudsman gets 2,000 PPI complaints a day

Tuesday, 16 July 2013 | News

The Financial Ombudsman Service received 159,197 new complaints about financial services companies between April and June - up 179% year-on-year.

Price comparison websites failing to deliver customer satisfaction

Monday, 15 July 2013 | News

MoneyExtra.com, Google Compare, LoveMoney.com and uSwitch.com have come bottom of a new customer satisfaction survey conducted by consumer rights group Which?.