Consumer protection

Government bans "rip-off" premium-rate phone numbers

Thursday, 08 August 2013 | News

The government is to outlaw the use of 084, 087 and other "rip-off" telephone numbers for enquiries and complaints.

New rules to protect online shoppers

Tuesday, 06 August 2013 | News

Consumers who feel they have been misled or bullied into buying goods or services will be entitled to a full refund within 90 days of purchase, under new proposals announced by the government.

Ombudsman gets 2,000 PPI complaints a day

Tuesday, 16 July 2013 | News

The Financial Ombudsman Service received 159,197 new complaints about financial services companies between April and June - up 179% year-on-year.

Price comparison websites failing to deliver customer satisfaction

Monday, 15 July 2013 | News

MoneyExtra.com, Google Compare, LoveMoney.com and uSwitch.com have come bottom of a new customer satisfaction survey conducted by consumer rights group Which?.

Can my neighbour harm my credit rating?

Thursday, 04 July 2013 | Question and Answer

If the same senders continue to send information despite your efforts to stop this happening, your next step should be to make a written complaint to each of these organisations.

Phones4u customer service firm fined £2.8m

Friday, 05 July 2013 | News

Shoddy complaints handling by the company that oversees customer services for those buying mobile phone insurance through Phones4U has resulted in a £2.8 million fine by the regulator.

New consumer rights bill good news for shoppers

Wednesday, 12 June 2013 | News

Consumers will be able to get a refund on a faulty item if they return it within 30 days of purchase, under new proposals from the Department of Business, Innovation and Skills (BIS).

Financial complaints double in a year

Wednesday, 29 May 2013 | News

The number of complaints about financial companies has almost doubled in the last year, the Financial Ombudsman Service (FOS) has found.

How do I get my missing ATM cash back?

Thursday, 23 May 2013 | Question and Answer

Standing in front of a whirring ATM, hoping you'll get your cash without your card getting eaten is always nerve-wracking.

How to fight for your giftcard rights

Thursday, 02 May 2013 | News

Are you one of the 78,000 customers out of pocket after the collapse of fashion retailer Republic?