Consumer protection

One week left to go in our Consumer Opinion Survey

Monday, 24 March 2014 | News

There's just a week left to have your say about the financial companies you deal with by voting in the Moneywise Consumer Opinion Survey 2014.

Lloyds sets aside another £1.8bn for PPI claims

Monday, 03 February 2014 | News

Lloyds Banking Group is to increase the amount set aside for payment protection insurance (PPI) mis-selling claims by a further £1.8 billion.

How to get a refund on your unwanted Christmas gifts

Tuesday, 03 January 2017 | Article

We’ve all been there, whether it’s finding your aunt has given you a thermal vest for Christmas, or that a parcel contains dodgy perfume you’d never consider spritzing.

This week's product recall alerts

Wednesday, 24 February 2016 | News

In order to help you and your family remain safe, Moneywise is now listing the consumer products that have been recalled by manufacturers and retailers.

Npower apologises to customers over shoddy service

Tuesday, 03 December 2013 | News

Npower has written to customers apologising for recent billing problems and promised that customers will not lose out financially as a direct result.

Npower tops energy company complaints table

Tuesday, 19 November 2013 | News

Energy firm Npower has topped a list of complaints compiled by a leading consumer watchdog, with its performance branded as "unacceptable".

Britannia and Travelodge named Britain's worst hotel chains

Wednesday, 30 October 2013 | News

Britannia Hotels has been voted the worst hotel chain in the UK by consumer rights group Which?, after receiving low marks for cleanliness, room fixtures and value for money.

PPI sparks new surge in Ombudsman complaints

Tuesday, 22 October 2013 | News

The number of complaints received by the Financial Ombudsman Service rose by 39% between July and September this year to 143,177, boosted once again by complaints about payment protection insurance (PPI).

Travel firms' premium rate numbers "a disgrace"

Thursday, 10 October 2013 | News

Over two thirds (70%) of travel firms are using high-rate telephone numbers for their customer service and complaints lines, according to consumer rights group Which?.

Ombudsman: "banks must be more sensitive to old age"

Tuesday, 20 August 2013 | News

The Financial Ombudsman Service (FOS) has reported that 24% of all complaints it received over the past year were from people aged 65 or over.