Consumer protection

Financial complaints reach record high

Tuesday, 20 May 2014 | News

More than two million complaints from disgruntled financial services customers flooded into the ombudsman over the past year.

Brits save £46 million due to online complaining

Monday, 28 April 2014 | News

The power of social media has helped Brits save £46 million, according to new research from comparison website, Gocompare.com.

Barclays and PPI top complaints list

Wednesday, 09 April 2014 | News

Barclays was the most complained about bank between July and December 2013, according to the latest data from the Financial Conduct Authority (FCA).

118 118 fined £80,000 for misleading adverts

Thursday, 03 April 2014 | News

Directory enquiries service 118 118 has been fined £80,000 by the premium-rate services regulator for failing to make its charges clear to consumers.

One week left to go in our Consumer Opinion Survey

Monday, 24 March 2014 | News

There's just a week left to have your say about the financial companies you deal with by voting in the Moneywise Consumer Opinion Survey 2014.

Lloyds sets aside another £1.8bn for PPI claims

Monday, 03 February 2014 | News

Lloyds Banking Group is to increase the amount set aside for payment protection insurance (PPI) mis-selling claims by a further £1.8 billion.

How to get a refund on your unwanted Christmas gifts

Tuesday, 03 January 2017 | Article

We’ve all been there, whether it’s finding your aunt has given you a thermal vest for Christmas, or that a parcel contains dodgy perfume you’d never consider spritzing.

This week's product recall alerts

Wednesday, 24 February 2016 | News

In order to help you and your family remain safe, Moneywise is now listing the consumer products that have been recalled by manufacturers and retailers.

Npower apologises to customers over shoddy service

Tuesday, 03 December 2013 | News

Npower has written to customers apologising for recent billing problems and promised that customers will not lose out financially as a direct result.

Npower tops energy company complaints table

Tuesday, 19 November 2013 | News

Energy firm Npower has topped a list of complaints compiled by a leading consumer watchdog, with its performance branded as "unacceptable".