Consumer protection

Know your rights

Wednesday, 02 December 2015 | Article

The Consumer Rights Act 2015 – what’s changed?

Banks will undermine consumer rights - again

Monday, 16 November 2015 | Article

The financial services industry has come a long way since the horrible days of 2008 and what seemed at the time like impending doom.

Brits bombarded with 468 nuisance calls and texts each year

Friday, 17 July 2015 | News

The great British public are being bombarded with 468 nuisance calls and text messages per person each year.

Comparison sites questioned in price fixing probe

Thursday, 04 June 2015 | News and have been asked to submit information to energy regulator Ofgem as part of an investigation into possible price fixing.

Claims managers fuelling PPI complaints

Tuesday, 19 May 2015 | News

Almost two-thirds of the 329,509 complaints received by the Financial Ombudsman Service (FOS) over the past year were about payment protection insurance (PPI).

EE named worst for broadband and landline complaints

Tuesday, 12 May 2015 | News

EE has been named the most complained about provider of broadband, mobile phone and landline services by its regulator Ofcom.

Is this the end for TripAdvisor and Checkatrade?

Thursday, 26 February 2015 | News

The Competitions & Markets Authority is to launch a probe into online review websites to address "potential concerns" with the information presented to consumers.

Lloyds Bank most complained about business

Tuesday, 24 February 2015 | News

Lloyds Bank was the most complained about business in the second half of 2014, according to the Financial Ombudsman Service (FoS).

City Link collapse: how to get your parcel

Monday, 29 December 2014 | News

Parcel courier company City Link, which delivered goods from retailers including John Lewis and Amazon, went into administration over the Christmas period, leaving thousands of customers' deliveries in doubt.

Firms behind 'abandoned calls' fined £40k

Wednesday, 10 December 2014 | News

Two companies have been fined a total of £40,000 for making abandoned calls, regulator Ofcom has announced.