Consumer protection

Consumers reveal their craziest compensation offers

Wednesday, 27 August 2014 | News

How would you feel if you were offered a book of stamps by way of compensation for a lost suit? Or a free meal at a restaurant that gave you food poisoning?

How to get your financial complaint heard

Thursday, 24 July 2014 | Article

Staying on top of your financial affairs is challenging enough even when all's well but when things go wrong - through no fault of your own - it can be hard to know where to turn.

Financial complaints reach record high

Tuesday, 20 May 2014 | News

More than two million complaints from disgruntled financial services customers flooded into the ombudsman over the past year.

Brits save £46 million due to online complaining

Monday, 28 April 2014 | News

The power of social media has helped Brits save £46 million, according to new research from comparison website, Gocompare.com.

Barclays and PPI top complaints list

Wednesday, 09 April 2014 | News

Barclays was the most complained about bank between July and December 2013, according to the latest data from the Financial Conduct Authority (FCA).

118 118 fined £80,000 for misleading adverts

Thursday, 03 April 2014 | News

Directory enquiries service 118 118 has been fined £80,000 by the premium-rate services regulator for failing to make its charges clear to consumers.

One week left to go in our Consumer Opinion Survey

Monday, 24 March 2014 | News

There's just a week left to have your say about the financial companies you deal with by voting in the Moneywise Consumer Opinion Survey 2014.

Lloyds sets aside another £1.8bn for PPI claims

Monday, 03 February 2014 | News

Lloyds Banking Group is to increase the amount set aside for payment protection insurance (PPI) mis-selling claims by a further £1.8 billion.

How to get a refund on your unwanted Christmas gifts

Tuesday, 03 January 2017 | Article

We’ve all been there, whether it’s finding your aunt has given you a thermal vest for Christmas, or that a parcel contains dodgy perfume you’d never consider spritzing.

This week's product recall alerts

Wednesday, 24 February 2016 | News

In order to help you and your family remain safe, Moneywise is now listing the consumer products that have been recalled by manufacturers and retailers.