Consumer protection

UK tells service providers: brush up on customer service

Thursday, 28 January 2016 | News

Here’s an interesting stat: one in ten banking customers would rather clean their toilet than speak to their bank’s customer service team.

Faster Payments and Bacs improve wrong payment recovery

Wednesday, 27 January 2016 | News

There’s good news for the fat-fingered among us (or those who simply attempt to execute online banking using a tablet).

Mis-sold Sentinel card protection? You’ve got eight weeks to claim compensation

Tuesday, 19 January 2016 | News

More than a hundred thousand people who were mis-sold worthless card security policies have just eight weeks left to claim potentially £100s in compensation, the Financial Conduct Authority (FCA) has warned.

EE tops broadband complaints tables, again

Monday, 21 December 2015 | News

EE is yet again the most complained about broadband provider in the UK, receiving twice as many complaints as the industry average between July and September.

Npower to pay £26m for 'chaotic' billing and complaints handling

Friday, 18 December 2015 | News

Thousands of npower customers will receive a share of £26 million – the amount the energy provider has been fined for causing widespread billing and complaints handling problems.

Know your rights

Wednesday, 02 December 2015 | Article

The Consumer Rights Act 2015 – what’s changed?

Banks will undermine consumer rights - again

Monday, 16 November 2015 | Article

The financial services industry has come a long way since the horrible days of 2008 and what seemed at the time like impending doom.

Brits bombarded with 468 nuisance calls and texts each year

Friday, 17 July 2015 | News

The great British public are being bombarded with 468 nuisance calls and text messages per person each year.

Comparison sites questioned in price fixing probe

Thursday, 04 June 2015 | News and have been asked to submit information to energy regulator Ofgem as part of an investigation into possible price fixing.

Claims managers fuelling PPI complaints

Tuesday, 19 May 2015 | News

Almost two-thirds of the 329,509 complaints received by the Financial Ombudsman Service (FOS) over the past year were about payment protection insurance (PPI).