Consumer protection

Is this the end for TripAdvisor and Checkatrade?

Thursday, 26 February 2015 | News

The Competitions & Markets Authority is to launch a probe into online review websites to address "potential concerns" with the information presented to consumers.

Lloyds Bank most complained about business

Tuesday, 24 February 2015 | News

Lloyds Bank was the most complained about business in the second half of 2014, according to the Financial Ombudsman Service (FoS).

City Link collapse: how to get your parcel

Monday, 29 December 2014 | News

Parcel courier company City Link, which delivered goods from retailers including John Lewis and Amazon, went into administration over the Christmas period, leaving thousands of customers' deliveries in doubt.

Firms behind 'abandoned calls' fined £40k

Wednesday, 10 December 2014 | News

Two companies have been fined a total of £40,000 for making abandoned calls, regulator Ofcom has announced.

Company bosses should be fined for nuisance calls

Monday, 08 December 2014 | News

The board of directors of companies that bombard people with nuisance calls could be fined £500,000 for distress caused, a government task force has said.

Why do we put up with such poor service?

Thursday, 06 November 2014 | Blog | By Hannah Nemeth
Perhaps it's because Brits don’t like to make a fuss but it seems to me that we too readily put up with poor customer service.

Complaints to FCA fall by 5% in first half of 2014

Thursday, 25 September 2014 | News

Complaints to the Financial Conduct Authority dropped by 5% in the first six months of 2014, the watchdog has announced.

Lloyds tops list of most complained about banks

Tuesday, 02 September 2014 | News

Lloyds Bank, Bank of Scotland and Barclays were the three most complained about banks in the first half of 2014, the Financial Ombudsman Service has revealed.

Consumers reveal their craziest compensation offers

Wednesday, 27 August 2014 | News

How would you feel if you were offered a book of stamps by way of compensation for a lost suit? Or a free meal at a restaurant that gave you food poisoning?

How to get your financial complaint heard

Thursday, 24 July 2014 | Article

Staying on top of your financial affairs is challenging enough even when all's well but when things go wrong - through no fault of your own - it can be hard to know where to turn.