Consumer protection

Lloyds increases PPI payout pot by £2.1 billion

Friday, 26 February 2016 | News

The PPI (payment protection insurance) mis-selling scandal shows no sign of abating, with Lloyds Banking Group today announcing it put an extra £2.1 billion aside in the last quarter of 2015 to settle PPI claims, plus a...

PPI still most complained about product with 500 new gripes a day

Tuesday, 23 February 2016 | News

Payment protection insurance (PPI) is still the most complained about financial product, according to the latest figures from complaints arbitrator, the Financial Ombudsman Service (FOS).

Will the Financial Services Compensation Scheme protect my savings?

Monday, 15 February 2016 | Article

I’m worried that the total is above the £75,000 covered under the Financial Services Compensation Scheme (FSCS). I’ve been told that they count as two separate accounts, so I can have up to £75,000 in each.

BT to go toe-to-toe with nuisance callers

Thursday, 11 February 2016 | News

BT is taking measures to combat the ever-present pestilence that is nuisance callers with...

Energy supplier complaints "still too high"

Thursday, 11 February 2016 | News

Ofgem is not happy with the Energy Sector’s performance on complaints, pointing to the recent £26m fine charged to

UK tells service providers: brush up on customer service

Thursday, 28 January 2016 | News

Here’s an interesting stat: one in ten banking customers would rather clean their toilet than speak to their bank’s customer service team.

Faster Payments and Bacs improve wrong payment recovery

Wednesday, 27 January 2016 | News

There’s good news for the fat-fingered among us (or those who simply attempt to execute online banking using a tablet).

Mis-sold Sentinel card protection? You’ve got eight weeks to claim compensation

Tuesday, 19 January 2016 | News

More than a hundred thousand people who were mis-sold worthless card security policies have just eight weeks left to claim potentially £100s in compensation, the Financial Conduct Authority (FCA) has warned.

EE tops broadband complaints tables, again

Monday, 21 December 2015 | News

EE is yet again the most complained about broadband provider in the UK, receiving twice as many complaints as the industry average between July and September.

Npower to pay £26m for 'chaotic' billing and complaints handling

Friday, 18 December 2015 | News

Thousands of npower customers will receive a share of £26 million – the amount the energy provider has been fined for causing widespread billing and complaints handling problems.