Consumer protection

Why do we put up with such poor service?

Thursday, 06 November 2014 | Blog | By Hannah Nemeth
Perhaps it's because Brits don’t like to make a fuss but it seems to me that we too readily put up with poor customer service.
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Complaints to FCA fall by 5% in first half of 2014

Thursday, 25 September 2014 | News

Complaints to the Financial Conduct Authority dropped by 5% in the first six months of 2014, the watchdog has announced.

Lloyds tops list of most complained about banks

Tuesday, 02 September 2014 | News

Lloyds Bank, Bank of Scotland and Barclays were the three most complained about banks in the first half of 2014, the Financial Ombudsman Service has revealed.

Consumers reveal their craziest compensation offers

Wednesday, 27 August 2014 | News

How would you feel if you were offered a book of stamps by way of compensation for a lost suit? Or a free meal at a restaurant that gave you food poisoning?

How to get your financial complaint heard

Thursday, 24 July 2014 | Article

Staying on top of your financial affairs is challenging enough even when all's well but when things go wrong - through no fault of your own - it can be hard to know where to turn.

Financial complaints reach record high

Tuesday, 20 May 2014 | News

More than two million complaints from disgruntled financial services customers flooded into the ombudsman over the past year.

Brits save £46 million due to online complaining

Monday, 28 April 2014 | News

The power of social media has helped Brits save £46 million, according to new research from comparison website, Gocompare.com.

Barclays and PPI top complaints list

Wednesday, 09 April 2014 | News

Barclays was the most complained about bank between July and December 2013, according to the latest data from the Financial Conduct Authority (FCA).

118 118 fined £80,000 for misleading adverts

Thursday, 03 April 2014 | News

Directory enquiries service 118 118 has been fined £80,000 by the premium-rate services regulator for failing to make its charges clear to consumers.

One week left to go in our Consumer Opinion Survey

Monday, 24 March 2014 | News

There's just a week left to have your say about the financial companies you deal with by voting in the Moneywise Consumer Opinion Survey 2014.