Consumer protection

FCA review aims for clear boundaries between advice and guidance

Monday, 14 March 2016 | News

The HM Treasury and Financial Conduct Authority (FCA) published their review of the financial advice market on Monday (14 March).

True money stories from smart people: Cold-caller revenge

Friday, 27 May 2016 | Article

Jean-Paul Sartre once said: “Hell is other people,” which was pretty prescient of him considering he said it some time before the invention of that truly hellish of human practices: cold calling.

Mis-sold Sentinel card protection? You've got one week left to claim

Friday, 11 March 2016 | News

If you were mis-sold a worthless card security policy from Sentinel, you’ve got just one week left to claim potentially £100s in compensation.

1.5 million people reclaim PPI from Barclays

Tuesday, 01 March 2016 | News

Over 1.5 million customers have made claims against Barclays for mis-sold payment protection insurance (PPI), with the average pay out worth £1,808, according to the bank’s end of year accounts, published today.

Does RBS owe you £1,677 for mis-sold PPI?

Friday, 26 February 2016 | News

People who have claimed PPI compensation from RBS and NatWest have received £1,677 each, on average, according to the group's latest annual report. 

Lloyds increases PPI payout pot by £2.1 billion

Friday, 26 February 2016 | News

The PPI (payment protection insurance) mis-selling scandal shows no sign of abating, with Lloyds Banking Group today announcing it put an extra £2.1 billion aside in the last quarter of 2015 to settle PPI claims, plus a...

PPI still most complained about product with 500 new gripes a day

Tuesday, 23 February 2016 | News

Payment protection insurance (PPI) is still the most complained about financial product, according to the latest figures from complaints arbitrator, the Financial Ombudsman Service (FOS).

Will the Financial Services Compensation Scheme protect my savings?

Monday, 15 February 2016 | Article

I’m worried that the total is above the £75,000 covered under the Financial Services Compensation Scheme (FSCS). I’ve been told that they count as two separate accounts, so I can have up to £75,000 in each.

BT to go toe-to-toe with nuisance callers

Thursday, 11 February 2016 | News

BT is taking measures to combat the ever-present pestilence that is nuisance callers with...

Energy supplier complaints "still too high"

Thursday, 11 February 2016 | News

Ofgem is not happy with the Energy Sector’s performance on complaints, pointing to the recent £26m fine charged to