Consumer protection

Moneywise Customer Service Awards 2016: The winners: Banking

Tuesday, 26 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here are the banks and building societies you voted top when it comes to banking.

£271m paid out by financial protection scheme in past year

Friday, 15 July 2016 | News

Some 46,000 people were paid a combined £271 million by the Financial Services Compensation Scheme (FSCS) in 2015/16, after firms failed or stopped in trading.

Cold callers selling high-risk products should be banned, says charity

Wednesday, 13 July 2016 | News

Cold callers promoting high-risk financial products, should be banned, according to leading debt charity StepChange.

Post Office complaints rocket after record home phone signups

Wednesday, 13 July 2016 | News

Complaints about the Post Office’s home phone service rocketed in the first three months of the year, as the provider struggled to cope with record sign ups.

Banks demanded to explain overdraft fees by Treasury Committee

Friday, 08 July 2016 | News

Andrew Tyrie MP, chairman of the Treasury Committee, has demanded 13 banks explain their overdraft fees, amid concerns consumers are being let down by a lack of effective competition in the sector.

Argos puts aside £30 million to refund late payments fees

Monday, 13 June 2016 | News

Argos has put aside an extra £30 million to refund customers who were unfairly charged late fees on its store cards, the company announced in a trading update today.

CT Capital fined £2.3m for shoddy PPI complaints handling

Wednesday, 01 June 2016 | News

CT Capital Ltd has today been fined £2,360,900 by the regulator for “serious failings” in relation to its payment protection insurance (PPI) complaints handling processes.

Will the FSCS cover more than £75,000 if it's due to a personal injuries claim?

Thursday, 26 May 2016 | Question and Answer

You are partly correct. There is a special arrangement for what are called “Temporary High Balances”.

PPI complaints continue to soar, but borrowers urged to avoid claims firms

Thursday, 26 May 2016 | News

Payment protection insurance (PPI) remains the most complained-about financial product, with arbitrator the Financial Ombudsman Service receiving up to 4,000 PPI cases each week.

Cold-callers forced out from the shadows

Tuesday, 17 May 2016 | News

Telemarketers, payment protection insurance (PPI) claims handling companies, and other cold callers are no longer allowed to disguise or hide their phone numbers under new rules brought in today.