Consumer protection

Argos puts aside £30 million to refund late payments fees

Monday, 13 June 2016 | News

Argos has put aside an extra £30 million to refund customers who were unfairly charged late fees on its store cards, the company announced in a trading update today.

CT Capital fined £2.3m for shoddy PPI complaints handling

Wednesday, 01 June 2016 | News

CT Capital Ltd has today been fined £2,360,900 by the regulator for “serious failings” in relation to its payment protection insurance (PPI) complaints handling processes.

Will the FSCS cover more than £75,000 if it's due to a personal injuries claim?

Thursday, 26 May 2016 | Question and Answer

You are partly correct. There is a special arrangement for what are called “Temporary High Balances”.

PPI complaints continue to soar, but borrowers urged to avoid claims firms

Thursday, 26 May 2016 | News

Payment protection insurance (PPI) remains the most complained-about financial product, with arbitrator the Financial Ombudsman Service receiving up to 4,000 PPI cases each week.

Cold-callers forced out from the shadows

Tuesday, 17 May 2016 | News

Telemarketers, payment protection insurance (PPI) claims handling companies, and other cold callers are no longer allowed to disguise or hide their phone numbers under new rules brought in today.

Is LinkedIn a force for good or bad?

Friday, 13 May 2016 | Blog | By Gary Adams

One of the reasons that wealthy people from countries such as China and Russia are so keen to buy property in London is because England boasts an extremely robust legal system.

True money stories from smart people: Bank robbery? It’s a white collar job now

Friday, 13 May 2016 | Article

Times were that when you got robbed you knew very well that it had happened. Faced with a weapon in your face and threats hissed through clenched teeth, you had to hand over the readies.

Barclays forced to contact 10,000 customers over PPI failures

Friday, 29 April 2016 | News

Barclays has been forced to write to 10,000 customers who hold payment protection insurance (PPI) policies to explain their refund rights, following three “serious breaches” of orders from the competition watchdog.

Asda to change price promotions after supermarket investigation

Wednesday, 27 April 2016 | News

Asda is to change its promotional practices after an investigation by the Competition and Markets Authority (CMA) raised concerns about the supermarket’s pricing tactics.

Scottish Power to pay £18m for customer service failings

Tuesday, 26 April 2016 | News

Scottish Power customers may be in line for a share of £15m after the energy regulator found the Big Six provider guilty of a catalogue of errors.