Consumer protection

Cold-callers forced out from the shadows

Tuesday, 17 May 2016 | News

Telemarketers, payment protection insurance (PPI) claims handling companies, and other cold callers are no longer allowed to disguise or hide their phone numbers under new rules brought in today.

Is LinkedIn a force for good or bad?

Friday, 13 May 2016 | Blog | By Gary Adams

One of the reasons that wealthy people from countries such as China and Russia are so keen to buy property in London is because England boasts an extremely robust legal system.

True money stories from smart people: Bank robbery? It’s a white collar job now

Friday, 13 May 2016 | Article

Times were that when you got robbed you knew very well that it had happened. Faced with a weapon in your face and threats hissed through clenched teeth, you had to hand over the readies.

Barclays forced to contact 10,000 customers over PPI failures

Friday, 29 April 2016 | News

Barclays has been forced to write to 10,000 customers who hold payment protection insurance (PPI) policies to explain their refund rights, following three “serious breaches” of orders from the competition watchdog.

Asda to change price promotions after supermarket investigation

Wednesday, 27 April 2016 | News

Asda is to change its promotional practices after an investigation by the Competition and Markets Authority (CMA) raised concerns about the supermarket’s pricing tactics.

Scottish Power to pay £18m for customer service failings

Tuesday, 26 April 2016 | News

Scottish Power customers may be in line for a share of £15m after the energy regulator found the Big Six provider guilty of a catalogue of errors. 

Vodafone mobile complaints rocket

Wednesday, 30 March 2016 | News

Complaints about Vodafone’s mobile service rocketed in the three-months from October to December 2015, new data reveals. 

PPI complaints continue to rise

Wednesday, 30 March 2016 | News

Payment Protection Insurance (PPI) remains the most complained about financial product, with complaints rising by 6% between July and December 2015, according to new data.

Provider behind Debenhams and Topshop store cards to refund 180,000 customers

Thursday, 24 March 2016 | News

Over 180,000 customers of credit card firm NewDay, will be refunded over £4 million after the firm admitted it unfairly charged customers.

Buy as You View rent-to-own customers to get £939,000 redress

Wednesday, 23 March 2016 | News

Around 59,000 people will be paid redress worth almost £1,000,000 after a rent-to-own company agreed to refund customers who were treated unfairly.