Consumer protection

Vodafone mobile complaints rocket

Wednesday, 30 March 2016 | News

Complaints about Vodafone’s mobile service rocketed in the three-months from October to December 2015, new data reveals. 

PPI complaints continue to rise

Wednesday, 30 March 2016 | News

Payment Protection Insurance (PPI) remains the most complained about financial product, with complaints rising by 6% between July and December 2015, according to new data.

Provider behind Debenhams and Topshop store cards to refund 180,000 customers

Thursday, 24 March 2016 | News

Over 180,000 customers of credit card firm NewDay, will be refunded over £4 million after the firm admitted it unfairly charged customers.

Buy as You View rent-to-own customers to get £939,000 redress

Wednesday, 23 March 2016 | News

Around 59,000 people will be paid redress worth almost £1,000,000 after a rent-to-own company agreed to refund customers who were treated unfairly.

Why I'll be reading “Other People's Money” by John Kay

Thursday, 17 March 2016 | Blog | By Gary Adams

Gary Adams listens to distinguished British economist John Kay criticise the out-of-control financial sector.

FCA review aims for clear boundaries between advice and guidance

Monday, 14 March 2016 | News

The HM Treasury and Financial Conduct Authority (FCA) published their review of the financial advice market on Monday (14 March).

True money stories from smart people: Cold-caller revenge

Friday, 27 May 2016 | Article

Jean-Paul Sartre once said: “Hell is other people,” which was pretty prescient of him considering he said it some time before the invention of that truly hellish of human practices: cold calling.

Mis-sold Sentinel card protection? You've got one week left to claim

Friday, 11 March 2016 | News

If you were mis-sold a worthless card security policy from Sentinel, you’ve got just one week left to claim potentially £100s in compensation.

1.5 million people reclaim PPI from Barclays

Tuesday, 01 March 2016 | News

Over 1.5 million customers have made claims against Barclays for mis-sold payment protection insurance (PPI), with the average pay out worth £1,808, according to the bank’s end of year accounts, published today.

Does RBS owe you £1,677 for mis-sold PPI?

Friday, 26 February 2016 | News

People who have claimed PPI compensation from RBS and NatWest have received £1,677 each, on average, according to the group's latest annual report.