Consumer protection

Barclays boosts PPI payout fund by £400m

Friday, 29 July 2016 | News

Barclays has put aside a further £400 million to cover payment protection insurance (PPI) complaints, its latest half-year accounts reveal today.

PPI and packaged accounts continue to dominate Ombudsman complaints

Tuesday, 26 July 2016 | News

PPI (payment protection insurance) and packaged accounts are complained about than any other financial product, according to the latest data published by the Financial Ombudsman Service.

Moneywise Customer Service Awards 2016: Worst companies

Monday, 25 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here we detail the worst companies, as voted for by you.

Moneywise Customer Service Awards 2016: The winners: Credit cards and loans

Monday, 25 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here are the providers you voted top when it comes to credit cards and loans.

Moneywise Customer Service Awards 2016: The winners: Savings

Monday, 25 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here are the banks and building societies you voted top when it comes to providing savings.

Moneywise Customer Service Awards 2016: The winners: Banking

Tuesday, 26 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here are the banks and building societies you voted top when it comes to banking.

£271m paid out by financial protection scheme in past year

Friday, 15 July 2016 | News

Some 46,000 people were paid a combined £271 million by the Financial Services Compensation Scheme (FSCS) in 2015/16, after firms failed or stopped in trading.

Cold callers selling high-risk products should be banned, says charity

Wednesday, 13 July 2016 | News

Cold callers promoting high-risk financial products, should be banned, according to leading debt charity StepChange.

Post Office complaints rocket after record home phone signups

Wednesday, 13 July 2016 | News

Complaints about the Post Office’s home phone service rocketed in the first three months of the year, as the provider struggled to cope with record sign ups.

Banks demanded to explain overdraft fees by Treasury Committee

Friday, 08 July 2016 | News

Andrew Tyrie MP, chairman of the Treasury Committee, has demanded 13 banks explain their overdraft fees, amid concerns consumers are being let down by a lack of effective competition in the sector.