Consumer protection

Just 10% of Brits understand foreign transfer fees

Tuesday, 13 June 2017 | News

Consumers remain confused about the costs of sending money abroad, something which could be leaving them out of pocket.

PPI still dominates financial complaints

Thursday, 27 April 2017 | News

More than three million complaints were made about financial services firms in the second half of 2016, according to new data from the Financial Conduct Authority (FCA).

BT fined £42 million for late installations

Tuesday, 28 March 2017 | News

BT has been fined £42 million after an Ofcom investigation found failings with its installation arm, Openreach.

PPI continues to top financial complaints chart

Tuesday, 07 February 2017 | News

More complaints were made about payment protection insurance (PPI) than any other type of financial product during the last three months of 2016.

Banks should not be liable for transfer fraud

Friday, 16 December 2016 | Article

Banks should not be liable to cover the losses of consumers who are tricked into making payments into fraudster’s accounts.

Vodafone blocks scam calls

Wednesday, 21 September 2016 | News

Vodafone has introduced new barring technology across its mobile phone network to protect customers from nuisance and scam callers.

Lloyds Bank most complained about provider, says Ombudsman

Tuesday, 06 September 2016 | News

Customers of Lloyds Bank take the most complaints to the Financial Ombudsman Service, with the independent complaints arbitrator resolving 22,241 gripes about the firm in the first half of the year.

Revealed: the slowest airlines to deal with flight delay claims

Friday, 02 September 2016 | News

TAP Air Portugal is the slowest airline to agree to settle delayed or cancelled flight compensation claims, according to research compiled for Moneywise.

Digitally-savvy users most likely to be victims of fraud

Monday, 15 August 2016 | News

The most prolific users of digital technology are more at risk of identity fraud than those who only use it on a practical day-to-day basis.

PPI reclaiming deadline set for June 2019

Tuesday, 02 August 2016 | News

Victims of PPI (payment protection insurance) mis-selling should get their claims in now, as a deadline for complaining has been proposed for June 2019.