Consumer protection

Nuisance PPI firm fined for making record 146 million illegal calls

Tuesday, 19 September 2017 | News

A payment protection insurance (PPI) claims firm has been hit with a £350,000 fine after making 146 million illegal phone calls to consumers.

Payday lenders dominate financial complaints

Tuesday, 05 September 2017 | News

Payday lenders and short-term loan providers are among the worst firms to correctly decide consumer complaints, new data reveals.

Barclays sets aside another £700m for PPI claims

Friday, 28 July 2017 | News

Barclays has set aside a further £700 million to pay the victims of payment protection insurance (PPI) mis-selling.

MoneySuperMarket fined for wrongly emailing millions of customers

Friday, 21 July 2017 | News

Price comparison website MoneySuperMarket has been fined £80,000 by the Information Commissioner’s Office (ICO) for sending millions of emails to customers who had made it clear they didn’t want to be contacted.

Payday loan complaints rise by whopping 227%

Tuesday, 13 June 2017 | News

Complaints about payday loans tripled in the 2016/17 financial year compared to the previous year, the Financial Ombudsman Service’s annual report reveals.

Just 10% of Brits understand foreign transfer fees

Tuesday, 13 June 2017 | News

Consumers remain confused about the costs of sending money abroad, something which could be leaving them out of pocket.

PPI still dominates financial complaints

Thursday, 27 April 2017 | News

More than three million complaints were made about financial services firms in the second half of 2016, according to new data from the Financial Conduct Authority (FCA).

BT fined £42 million for late installations

Tuesday, 28 March 2017 | News

BT has been fined £42 million after an Ofcom investigation found failings with its installation arm, Openreach.

PPI continues to top financial complaints chart

Tuesday, 07 February 2017 | News

More complaints were made about payment protection insurance (PPI) than any other type of financial product during the last three months of 2016.

Banks should not be liable for transfer fraud

Friday, 16 December 2016 | Article

Banks should not be liable to cover the losses of consumers who are tricked into making payments into fraudster’s accounts.