Consumer protection

Help - my post has been lost

Thursday, 25 August 2011 | Article

"In August 2009 I bought six festival tickets for a total of £500, which were delivered to my parents’ house. My dad then sent the parcel to me via Royal Mail first class but I did not receive it.

How to complain: The Moneywise 10-step guide

Tuesday, 28 October 2014 | Article

In an ideal world, we would buy a product and experience no problems whatsoever, whether that's a washing machine or an investment fund. The reality, sadly, is often somewhat different.

Get your financial disputes fixed

Monday, 21 February 2011 | TV /Video

Five-minute guide to consumer rights

Wednesday, 08 May 2013 | Article

The economic downturn is fueling our desire to get a good deal or bargain, but it’s also prompting more people to complain if they don’t think the goods they have bought are up to scratch.

Customer Service Awards 2009 - the winners

Tuesday, 03 May 2011 | Article

Nationwide has been named as the financial brand consumers trust the most, in Moneywise’s Customer Service Awards 2009.  The Awards are the result of a six-month long research investigation to find out what Britons really...

Protect your identity

Friday, 18 February 2011 | TV /Video

Can you trust financial companies?

Monday, 28 March 2011 | TV /Video