Consumer protection

How to get a refund on faulty goods

Tuesday, 10 May 2011 | TV /Video

Have you had a bad customer service experience?

Friday, 25 February 2011 | TV /Video

Bad service from Play.com has left my blood boiling...

Thursday, 22 December 2011 | Blog | By Rebecca Atkinson

I’ve just got off the phone to Play.com and my blood’s boiling. It’s the third time in two weeks that I’ve had to call to find out what’s happened to the delivery of a new laptop I bought in the sales.

Help - my post has been lost

Thursday, 25 August 2011 | Article

"In August 2009 I bought six festival tickets for a total of £500, which were delivered to my parents’ house. My dad then sent the parcel to me via Royal Mail first class but I did not receive it.

How to complain: The Moneywise 10-step guide

Tuesday, 28 October 2014 | Article

In an ideal world, we would buy a product and experience no problems whatsoever, whether that's a washing machine or an investment fund. The reality, sadly, is often somewhat different.

Get your financial disputes fixed

Monday, 21 February 2011 | TV /Video

Five-minute guide to consumer rights

Wednesday, 08 May 2013 | Article

The economic downturn is fueling our desire to get a good deal or bargain, but it’s also prompting more people to complain if they don’t think the goods they have bought are up to scratch.

Customer Service Awards 2009 - the winners

Tuesday, 03 May 2011 | Article

Nationwide has been named as the financial brand consumers trust the most, in Moneywise’s Customer Service Awards 2009.  The Awards are the result of a six-month long research investigation to find out what Britons really...

Protect your identity

Friday, 18 February 2011 | TV /Video

Can you trust financial companies?

Monday, 28 March 2011 | TV /Video