Consumer protection

Why do rural areas get such a lousy broadband service?

Monday, 22 November 2010 | Article

Broadband providers may be promising super-fast next-generation services to urban areas, but they’re ignoring the fact that high-speed broadband is also a basic requirement for rural Britain.

Ferry company left us all at sea

Friday, 19 November 2010 | Article

Q: My wife and I suffered a cancellation by LD Lines on the August Bank Holiday weekend – we were due to sail from Bologne to Dover.

What happened to my flight?

Wednesday, 05 October 2011 | Article

Q: At the start of August, I was booked on a flight from Cardiff to Edinburgh with bmibaby for £55.99.

Help, cyberspace has stolen my money!

Tuesday, 09 November 2010 | Article

There have been many consumer revolutions in my lifetime. Frozen peas for one, and sliced bread for another. But perhaps the most convenient, I thought until this week, was the invention of the credit card.

Why I miss my bank manager

Tuesday, 19 October 2010 | Article

It's a magical moment, when a child feels properly grown-up for the first time. For Masai warriors, it's when a teenage boy kills his first lion. For many girls, it's the first time they buy a glamorous 'prom' dress.

The customer service conundrum

Tuesday, 23 August 2011 | TV /Video

Avoid paying unfair parking fines

Friday, 08 October 2010 | Article

There's nothing worse than returning to your car to find a yellow penalty charge notice on the windscreen. According to motor insurer Admiral, last year alone, local authorities collected £328 million in parking fines.

Has a missed flight left you out of pocket?

Tuesday, 05 October 2010 | Article

Q: We booked flights to New York with Virgin Atlantic through the Flight Centre back in February.

Why the OFT should name and shame bad debt advice firms

Tuesday, 03 May 2011 | Article

This week, 129 debt advice firms out of an estimated 450 in the UK were identified as falling short of the Office of Fair Trading's Debt Management Guidelines – in other words, they are in need of dramatically improving...

Know your consumer rights

Wednesday, 24 August 2011 | Article

Government consumer rights body Consumer Direct had over 1.5 million calls and emails last year from people who felt they'd been treated unfairly when they bought goods or a service.