Consumer protection


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Financial complaints up by 15%

Wednesday, 02 March 2011 | News

Complaints to the Ombudsman (FOS) about financial institutions increased by 15% in the last six months last year compared with the first half of 2010.

There were 97,237 new complaints in total.

Gold firms not treating customers fairly, says OFT

Thursday, 03 December 2015 | News

Three gold-buying companies have been told they must change the way they treat customers after claims they were melting jewellery before people had the chance to reject the cash being offered for them.

Good customer service does exist

Thursday, 25 August 2011 | TV /Video

Can the customer be king again?

Friday, 21 January 2011 | Article

Customer service seems to fall into two categories: the very good and the very bad.

The 'Microsoft' Scam

Monday, 21 February 2011 | TV /Video

It's snowing: Can I take a day off work?

Friday, 17 December 2010 | Article

Snowy weather conditions has once again brought the country to its knees with treacherous road links, suspended rail services and closed schools. What are your rights though, if you cannot get into work?

Why it pays not to ignore your mail

Friday, 17 December 2010 | Article

Q: I recently opened a letter addressed to 'the occupier' and discovered an electricity bill for £900. There were no dates specified but it was for 18 months, which is the time I've lived in the property.

Help - I've been ripped off by a dodgy claims firm

Friday, 10 December 2010 | Article

Q: My husband and I were taken in by Cartel Group, which has since gone bust.

How to complain in restaurants

Monday, 19 November 2012 | Article

When you've shelled out for an expensive meal, you don't expect the customer service to let you down – but if you're unhappy with it, it's often easier to sit tight, shut up and pay up.

Why do rural areas get such a lousy broadband service?

Monday, 22 November 2010 | Article

Broadband providers may be promising super-fast next-generation services to urban areas, but they’re ignoring the fact that high-speed broadband is also a basic requirement for rural Britain.