Consumer protection

Why the OFT should name and shame bad debt advice firms

Tuesday, 03 May 2011 | Article

This week, 129 debt advice firms out of an estimated 450 in the UK were identified as falling short of the Office of Fair Trading's Debt Management Guidelines – in other words, they are in need of dramatically improving...

Know your consumer rights

Wednesday, 24 August 2011 | Article

Government consumer rights body Consumer Direct had over 1.5 million calls and emails last year from people who felt they'd been treated unfairly when they bought goods or a service. 

Moneywise Customer Service Awards: 2010 winners

Monday, 16 May 2011 | News

Following a survey of more than 10,000 consumers, Moneywise is pleased to announce the winners of its Customer Services Awards 2010.

How to complain

Wednesday, 11 May 2011 | TV /Video

Recently, we asked you about complaining, and our poll found that just one in five of us will always complain about poor customer service and standards.

Why don't more people complain?

Friday, 18 February 2011 | TV /Video

Know your rights when dining out

Thursday, 25 August 2011 | TV /Video

Is your dentist ripping you off?

Friday, 18 February 2011 | TV /Video

How to claim benefits that are rightfully yours

Thursday, 25 August 2011 | TV /Video

Why complaining works

Thursday, 13 October 2011 | Blog | By

No one likes a complainer. And, from my experience since moving to England in 2007, no one here likes a scene. However, sometimes it is necessary and will do you more good, than harm.

Can I cancel my contract?

Thursday, 25 August 2011 | TV /Video