Consumer protection

How to claim benefits that are rightfully yours

Thursday, 25 August 2011 | TV /Video

Why complaining works

Thursday, 13 October 2011 | Blog | By

No one likes a complainer. And, from my experience since moving to England in 2007, no one here likes a scene. However, sometimes it is necessary and will do you more good, than harm.

Can I cancel my contract?

Thursday, 25 August 2011 | TV /Video

Call centres are holding us to ransom

Thursday, 25 August 2011 | TV /Video

How to get a refund on faulty goods

Tuesday, 10 May 2011 | TV /Video

Have you had a bad customer service experience?

Friday, 25 February 2011 | TV /Video

Bad service from Play.com has left my blood boiling...

Thursday, 22 December 2011 | Blog | By Rebecca Atkinson

I’ve just got off the phone to Play.com and my blood’s boiling. It’s the third time in two weeks that I’ve had to call to find out what’s happened to the delivery of a new laptop I bought in the sales.

Help - my post has been lost

Thursday, 25 August 2011 | Article

"In August 2009 I bought six festival tickets for a total of £500, which were delivered to my parents’ house. My dad then sent the parcel to me via Royal Mail first class but I did not receive it.

How to complain: The Moneywise 10-step guide

Tuesday, 28 October 2014 | Article

In an ideal world, we would buy a product and experience no problems whatsoever, whether that's a washing machine or an investment fund. The reality, sadly, is often somewhat different.

Get your financial disputes fixed

Monday, 21 February 2011 | TV /Video