Consumer protection

Can the customer be king again?

Friday, 21 January 2011 | Article

Customer service seems to fall into two categories: the very good and the very bad.

The 'Microsoft' Scam

Monday, 21 February 2011 | TV /Video

It's snowing: Can I take a day off work?

Friday, 17 December 2010 | Article

Snowy weather conditions has once again brought the country to its knees with treacherous road links, suspended rail services and closed schools. What are your rights though, if you cannot get into work?

Why it pays not to ignore your mail

Friday, 17 December 2010 | Article

Q: I recently opened a letter addressed to 'the occupier' and discovered an electricity bill for £900. There were no dates specified but it was for 18 months, which is the time I've lived in the property.

Help - I've been ripped off by a dodgy claims firm

Friday, 10 December 2010 | Article

Q: My husband and I were taken in by Cartel Group, which has since gone bust.

How to complain in restaurants

Monday, 19 November 2012 | Article

When you've shelled out for an expensive meal, you don't expect the customer service to let you down – but if you're unhappy with it, it's often easier to sit tight, shut up and pay up.

Why do rural areas get such a lousy broadband service?

Monday, 22 November 2010 | Article

Broadband providers may be promising super-fast next-generation services to urban areas, but they’re ignoring the fact that high-speed broadband is also a basic requirement for rural Britain.

Ferry company left us all at sea

Friday, 19 November 2010 | Article

Q: My wife and I suffered a cancellation by LD Lines on the August Bank Holiday weekend – we were due to sail from Bologne to Dover.

What happened to my flight?

Wednesday, 05 October 2011 | Article

Q: At the start of August, I was booked on a flight from Cardiff to Edinburgh with bmibaby for £55.99.

Help, cyberspace has stolen my money!

Tuesday, 09 November 2010 | Article

There have been many consumer revolutions in my lifetime. Frozen peas for one, and sliced bread for another. But perhaps the most convenient, I thought until this week, was the invention of the credit card.