Consumer protection

Banks should not be liable for transfer fraud

Friday, 16 December 2016 | Article

Banks should not be liable to cover the losses of consumers who are tricked into making payments into fraudster’s accounts.

Vodafone blocks scam calls

Wednesday, 21 September 2016 | News

Vodafone has introduced new barring technology across its mobile phone network to protect customers from nuisance and scam callers.

Lloyds Bank most complained about provider, says Ombudsman

Tuesday, 06 September 2016 | News

Customers of Lloyds Bank take the most complaints to the Financial Ombudsman Service, with the independent complaints arbitrator resolving 22,241 gripes about the firm in the first half of the year.

Revealed: the slowest airlines to deal with flight delay claims

Friday, 02 September 2016 | News

TAP Air Portugal is the slowest airline to agree to settle delayed or cancelled flight compensation claims, according to research compiled for Moneywise.

Digitally-savvy users most likely to be victims of fraud

Monday, 15 August 2016 | News

The most prolific users of digital technology are more at risk of identity fraud than those who only use it on a practical day-to-day basis.

PPI reclaiming deadline set for June 2019

Tuesday, 02 August 2016 | News

Victims of PPI (payment protection insurance) mis-selling should get their claims in now, as a deadline for complaining has been proposed for June 2019.

Barclays boosts PPI payout fund by £400m

Friday, 29 July 2016 | News

Barclays has put aside a further £400 million to cover payment protection insurance (PPI) complaints, its latest half-year accounts reveal today.

PPI and packaged accounts continue to dominate Ombudsman complaints

Tuesday, 26 July 2016 | News

PPI (payment protection insurance) and packaged accounts are complained about than any other financial product, according to the latest data published by the Financial Ombudsman Service.

Moneywise Customer Service Awards 2016: Worst companies

Monday, 25 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here we detail the worst companies, as voted for by you.

Moneywise Customer Service Awards 2016: The winners: Credit cards and loans

Monday, 25 July 2016 | Article

The results of the Moneywise Customer Service Awards 2016 are in, and here are the providers you voted top when it comes to credit cards and loans.