Consumer protection

Investigation into Equifax data breach launched by financial regulator

Tuesday, 24 October 2017 | News

Equifax customers may be pleased to hear the Financial Conduct Authority (FCA) has finally decided to step in and investigate the recent security breach at the credit rating agency.

BrightHouse customers to be refunded £14.8 million

Tuesday, 24 October 2017 | News

A quarter of a million BrightHouse customers will receive refunds after the Financial Conduct Authority ruled the firm had failed to treat them fairly.

The top 10 most complained about financial products revealed

Tuesday, 24 October 2017 | News

Consumers have stepped up their efforts to complain about mis-sold PPI (payment protection insurance), which overwhelmingly remains the most complained about financial product.

Scam watch: Consumers putting themselves at risk by giving away personal info

Tuesday, 17 October 2017 | News

Too many Brits are putting themselves at risk of fraud by giving out sensitive personal information.

Funny money: “A doer, not a talker” – why Arnie was chosen for PPI campaign

Thursday, 28 September 2017 | News

Adverts can be like Marmite – you either love them or hate them, but even those who dislike the new Arnold Schwarzenegger PPI campaign are getting the message.

400,000 UK consumers to be contacted over Equifax data breach

Tuesday, 19 September 2017 | News

Credit reference and data agency Equifax has confirmed it will contact up to 400,000 UK consumers over its recent US data breach.

Nuisance PPI firm fined for making record 146 million illegal calls

Tuesday, 19 September 2017 | News

A payment protection insurance (PPI) claims firm has been hit with a £350,000 fine after making 146 million illegal phone calls to consumers.

Payday lenders dominate financial complaints

Tuesday, 05 September 2017 | News

Payday lenders and short-term loan providers are among the worst firms to correctly decide consumer complaints, new data reveals.

Barclays sets aside another £700m for PPI claims

Friday, 28 July 2017 | News

Barclays has set aside a further £700 million to pay the victims of payment protection insurance (PPI) mis-selling.

MoneySuperMarket fined for wrongly emailing millions of customers

Friday, 21 July 2017 | News

Price comparison website MoneySuperMarket has been fined £80,000 by the Information Commissioner’s Office (ICO) for sending millions of emails to customers who had made it clear they didn’t want to be contacted.