Consumer protection

Funny money: “A doer, not a talker” – why Arnie was chosen for PPI campaign

Thursday, 28 September 2017 | News

Adverts can be like Marmite – you either love them or hate them, but even those who dislike the new Arnold Schwarzenegger PPI campaign are getting the message.

400,000 UK consumers to be contacted over Equifax data breach

Tuesday, 19 September 2017 | News

Credit reference and data agency Equifax has confirmed it will contact up to 400,000 UK consumers over its recent US data breach.

Nuisance PPI firm fined for making record 146 million illegal calls

Tuesday, 19 September 2017 | News

A payment protection insurance (PPI) claims firm has been hit with a £350,000 fine after making 146 million illegal phone calls to consumers.

Payday lenders dominate financial complaints

Tuesday, 05 September 2017 | News

Payday lenders and short-term loan providers are among the worst firms to correctly decide consumer complaints, new data reveals.

Barclays sets aside another £700m for PPI claims

Friday, 28 July 2017 | News

Barclays has set aside a further £700 million to pay the victims of payment protection insurance (PPI) mis-selling.

MoneySuperMarket fined for wrongly emailing millions of customers

Friday, 21 July 2017 | News

Price comparison website MoneySuperMarket has been fined £80,000 by the Information Commissioner’s Office (ICO) for sending millions of emails to customers who had made it clear they didn’t want to be contacted.

Payday loan complaints rise by whopping 227%

Tuesday, 13 June 2017 | News

Complaints about payday loans tripled in the 2016/17 financial year compared to the previous year, the Financial Ombudsman Service’s annual report reveals.

Just 10% of Brits understand foreign transfer fees

Tuesday, 13 June 2017 | News

Consumers remain confused about the costs of sending money abroad, something which could be leaving them out of pocket.

Banks should not be liable for transfer fraud

Friday, 16 December 2016 | Article

Banks should not be liable to cover the losses of consumers who are tricked into making payments into fraudster’s accounts.

Vodafone blocks scam calls

Wednesday, 21 September 2016 | News

Vodafone has introduced new barring technology across its mobile phone network to protect customers from nuisance and scam callers.