Consumer protection

Jargon busting: Do financial firms deliberately confuse customers?

Financial providers can leave you baffled by the complex language they use. We look at whether firms play by the rules.

FCA warns over rising loan scams

Tuesday, 24 April 2018 | News

Borrowers are being urged to be on alert after victims lost £3.5 million to loan scams in 2017. 

Identity fraud cases reached record levels in 2017

Wednesday, 18 April 2018 | News

Identity fraud hit a record high in 2017, a worrying new report reveals.

UK and EU propose new consumer protections

Thursday, 12 April 2018 | News

The UK government has unveiled a series of proposals to modernise regulation of consumer markets, including stronger action against scams and making terms and conditions simpler to understand. 

Advertising watchdog cracks down on misleading delivery claims

Thursday, 12 April 2018 | News

The Advertising Standards Authority (ASA) has warned retailers to stop ‘misleading’ consumers with false claims about delivery charges. 

Disillusioned consumers fail to complain about poor service

Thursday, 22 March 2018 | News

Less than a third of consumer gripes were reported to companies in 2017, with people put off complaining about poor services from banks, energy providers and retailers.

PerfectHome to repay millions to 37,000 customers

Tuesday, 20 March 2018 | News

More than £2.1 million will be repaid to 37,000 customers of PerfectHome under a redress scheme approved by the financial regulator.  

MPs ask Financial Ombudsman Service to address reported failings

Wednesday, 14 March 2018 | News

The Financial Ombudsman Service (FOS) is under fire from MPs after a television investigation alleged poor training standards and decision making at the industry watchdog.

RBS and other banks increase provision for PPI claims

Friday, 23 February 2018 | News

Royal Bank of Scotland (RBS) is the latest bank to set aside further cash to fund compensation for victims of the PPI scandal.

Carphone Warehouse hit with £400k fine following data breach

Friday, 12 January 2018 | News

Mobile phone retailer Carphone Warehouse has been fined £400,000 by the information regulator for “serious failures”, which resulted in cyber criminals stealing the data of millions of customers and staff.

‘Urgent action’ needed to tackle online fraud, say MPs

Wednesday, 06 December 2017 | News

“Urgent action” is needed by both banks and the government to tackle online fraud, a cross-party group of MPs has said.