Consumer protection

How to create a password to give you peace of mind

There really is no excuse for failing to select a strong password, one that is hard for a hacker to crack.

‘Urgent action’ needed to tackle online fraud, say MPs

Wednesday, 06 December 2017 | News

“Urgent action” is needed by both banks and the government to tackle online fraud, a cross-party group of MPs has said.

Class action launched against Google on behalf of iPhone users

Friday, 01 December 2017 | News

Legal action has been launched against Google on behalf of 5.4 million iPhone users.  

Few consumers switch banks after fraud attempt

Tuesday, 28 November 2017 | News

One in 10 consumers say they have cancelled a credit or debit card in the last year because of a fraud attack, although few have subsequently moved to another bank.

Regulator launches crackdown on payment fraudsters

Tuesday, 07 November 2017 | News

Plans to crackdown on fraudsters who trick consumers into sending them money have been announced by the payments industry watchdog. 

Investors urged to report suspected scams

Thursday, 26 October 2017 | News

Investors - particularly those aged over 50 - are being urged by the financial regulator to report suspected fraudulent investment schemes.

Investigation into Equifax data breach launched by financial regulator

Tuesday, 24 October 2017 | News

Equifax customers may be pleased to hear the Financial Conduct Authority (FCA) has finally decided to step in and investigate the recent security breach at the credit rating agency.

BrightHouse customers to be refunded £14.8 million

Tuesday, 24 October 2017 | News

A quarter of a million BrightHouse customers will receive refunds after the Financial Conduct Authority ruled the firm had failed to treat them fairly.

The top 10 most complained about financial products revealed

Tuesday, 24 October 2017 | News

Consumers have stepped up their efforts to complain about mis-sold PPI (payment protection insurance), which overwhelmingly remains the most complained about financial product.

Scam watch: Consumers putting themselves at risk by giving away personal info

Tuesday, 17 October 2017 | News

Too many Brits are putting themselves at risk of fraud by giving out sensitive personal information.

Funny money: “A doer, not a talker” – why Arnie was chosen for PPI campaign

Thursday, 28 September 2017 | News

Adverts can be like Marmite – you either love them or hate them, but even those who dislike the new Arnold Schwarzenegger PPI campaign are getting the message.