Consumer protection

Consumer Rights Act 2015: A guide

The new Consumer Rights Act 2015 came into force on 1 October, replacing the Sale of Goods Act, the Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act.

True money stories from smart people: Complain to gain

Thursday, 15 June 2017 | Article

Where there’s muck there’s brass they say. But did you know that it’s also true that where there are complaints there’s cash?

Payday loan complaints rise by whopping 227%

Tuesday, 13 June 2017 | News

Complaints about payday loans tripled in the 2016/17 financial year compared to the previous year, the Financial Ombudsman Service’s annual report reveals.

Just 10% of Brits understand foreign transfer fees

Tuesday, 13 June 2017 | News

Consumers remain confused about the costs of sending money abroad, something which could be leaving them out of pocket.

Banks should not be liable for transfer fraud

Friday, 16 December 2016 | Article

Banks should not be liable to cover the losses of consumers who are tricked into making payments into fraudster’s accounts.

Vodafone blocks scam calls

Wednesday, 21 September 2016 | News

Vodafone has introduced new barring technology across its mobile phone network to protect customers from nuisance and scam callers.

Lloyds Bank most complained about provider, says Ombudsman

Tuesday, 06 September 2016 | News

Customers of Lloyds Bank take the most complaints to the Financial Ombudsman Service, with the independent complaints arbitrator resolving 22,241 gripes about the firm in the first half of the year.

Revealed: the slowest airlines to deal with flight delay claims

Friday, 02 September 2016 | News

TAP Air Portugal is the slowest airline to agree to settle delayed or cancelled flight compensation claims, according to research compiled for Moneywise.

Digitally-savvy users most likely to be victims of fraud

Thursday, 04 August 2016 | News

The most prolific users of digital technology are more at risk of identity fraud than those who only use it on a practical day-to-day basis.

PPI reclaiming deadline set for June 2019

Tuesday, 02 August 2016 | News

Victims of PPI (payment protection insurance) mis-selling should get their claims in now, as a deadline for complaining has been proposed for June 2019.