Consumer protection

Jargon busting: Do financial firms deliberately confuse customers?

Financial providers can leave you baffled by the complex language they use. We look at whether firms play by the rules.

WOW Air goes bust: here are your rights if you're due to fly

Thursday, 28 March 2019 | News

Thousands of passengers with WOW Air have been left without flights as the low-cost carrier ceased operation.

Payday lender slammed for using Brexit food shortage fears to sell loans

Wednesday, 20 March 2019 | News

Payday lender Peachy has been admonished by the Advertising Standards Authority (ASA) for using "emotional pressure" relating to Brexit to encourage people to take out a loan. 

PPI claims up by two-thirds thanks to Schwarzenegger campaign as people ditch claims firms

Friday, 26 October 2018 | News

A majority of consumers are now making Payment Protection Insurance (PPI) compensation claims directly to lenders rather than to claims management companies, according to the financial watchdog, the Financial Conduct...

New name check rules will alert bank customers if they transfer money to fraudsters

Thursday, 18 October 2018 | News

From next year banks will have to alert customers if they transfer money to a new account and the name does not match as part of a new scheme from the UK payments operator.

Tesco Bank fined £16.4 million for failing to protect customers in cyber attack

Monday, 01 October 2018 | News

Customers caught up in Tesco Bank’s security breach in 2016 have had some justice served as the provider is fined by the Financial Conduct Authority (FCA).

Ban on nuisance calls comes into force

Monday, 10 September 2018 | News

New measures have been introduced to protect households from the misery of nuisance calls.

FCA consults over fairer treatment of ‘regular premium’ PPI complaints

Wednesday, 04 July 2018 | News

The Financial Conduct Authority (FCA) has published a consultation paper proposing new guidance on how certain payment protection insurance (PPI) complaints should be handled.

Victims of bank fraud to be given new rights

Tuesday, 26 June 2018 | News

Victims of so-called ‘authorised push payment fraud’ (APP) are set to be given new rights by financial watchdog the Financial Conduct Authority (FCA).

Unscrupulous funeral plan providers face crackdown

Friday, 01 June 2018 | News

The government has launched a review of the funeral planning market and announced measures to regulate the industry more tightly.

Rent-to-own cap and overdraft shake-up proposed in bid to protect consumers

Thursday, 31 May 2018 | News

Consumers could be given new protections against rampant high-cost credit under proposals announced by the financial services watchdog, the Financial Conduct Authority (FCA).