Consumer protection

Jargon busting: Do financial firms deliberately confuse customers?

Financial providers can leave you baffled by the complex language they use. We look at whether firms play by the rules.

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FCA consults over fairer treatment of ‘regular premium’ PPI complaints

Wednesday, 04 July 2018 | News

The Financial Conduct Authority (FCA) has published a consultation paper proposing new guidance on how certain payment protection insurance (PPI) complaints should be handled.

Victims of bank fraud to be given new rights

Tuesday, 26 June 2018 | News

Victims of so-called ‘authorised push payment fraud’ (APP) are set to be given new rights by financial watchdog the Financial Conduct Authority (FCA).

Unscrupulous funeral plan providers face crackdown

Friday, 01 June 2018 | News

The government has launched a review of the funeral planning market and announced measures to regulate the industry more tightly.

Rent-to-own cap and overdraft shake-up proposed in bid to protect consumers

Thursday, 31 May 2018 | News

Consumers could be given new protections against rampant high-cost credit under proposals announced by the financial services watchdog, the Financial Conduct Authority (FCA).

FCA warns over rising loan scams

Tuesday, 24 April 2018 | News

Borrowers are being urged to be on alert after victims lost £3.5 million to loan scams in 2017. 

Identity fraud cases reached record levels in 2017

Wednesday, 18 April 2018 | News

Identity fraud hit a record high in 2017, a worrying new report reveals.

UK and EU propose new consumer protections

Thursday, 12 April 2018 | News

The UK government has unveiled a series of proposals to modernise regulation of consumer markets, including stronger action against scams and making terms and conditions simpler to understand. 

Advertising watchdog cracks down on misleading delivery claims

Thursday, 12 April 2018 | News

The Advertising Standards Authority (ASA) has warned retailers to stop ‘misleading’ consumers with false claims about delivery charges. 

Disillusioned consumers fail to complain about poor service

Thursday, 22 March 2018 | News

Less than a third of consumer gripes were reported to companies in 2017, with people put off complaining about poor services from banks, energy providers and retailers.

PerfectHome to repay millions to 37,000 customers

Tuesday, 20 March 2018 | News

More than £2.1 million will be repaid to 37,000 customers of PerfectHome under a redress scheme approved by the financial regulator.