Scams & rip-offs

Our dream new home has been ruined

Moneywise helps a reader whose dream home was ruined by Persimmon.

EasyJet refund: webchat transcripts get money back for flight cancellation

Tuesday, 11 September 2018 | Article

Moneywise helps a reader get a flight refunded.

Ban on nuisance calls comes into force

Monday, 10 September 2018 | News

New measures have been introduced to protect households from the misery of nuisance calls.

British Airways “deeply sorry” for website hack - 380,000 card details stolen

Friday, 07 September 2018 | News

British Airways (BA) is investigating the theft of customer data from its website and its mobile app following a data breach.

Funny money: Britain’s top 'daylight robberies' revealed

Wednesday, 05 September 2018 | News

The cost of a wine at a fancy bar, high-street estate agent commission, restaurant service charges and veterinary bills are among some of the UK’s biggest rip-offs, according to a new study.

Aviva complaint: check statements to ensure you don’t pay out needlessly

Tuesday, 04 September 2018 | Article

Moneywise helps a reader making needless payments.

One-year countdown to PPI claims deadline begins

Wednesday, 29 August 2018 | News

Consumers are being urged to check if they are owed money, with just one year to go until the deadline for Payment Protection Insurance (PPI) compensation claims can be made.

'My bracelet broke under guarantee, but Astley Clarke wouldn’t replace it'

Tuesday, 28 August 2018 | Article

Moneywise helps a reader trying to get a guarantee honoured.

Don’t blame consumers for fraud and scams, banks warned

Wednesday, 22 August 2018 | News

Consumers should only be held responsible for financial loss from scams if they’re guilty of “gross negligence”, according to the Financial Ombudsman Service (FOS).

NatWest refuses to help fraud victim

Tuesday, 21 August 2018 | Article

Moneywise helps a victim of banking fraud.

Scam watch: ID fraud levels down but scammers trying new tricks

Thursday, 16 August 2018 | News

Levels of identity fraud have fallen for the first time since 2014, according to the latest data from fraud prevention service, Cifas.