Scams & rip-offs

Fraud alert! Is your bank doing enough to beat the scammers?

Fraudsters are doing their best to separate you from your money. Here, we look at the best ways to protect yourself and ask whether banks should be working harder to keep customers safe.

Fight for your rights: Ikea sofa bed was no good for a night’s sleep

Thursday, 19 October 2017 | Article

Moneywise columnist Simon Read helps a reader get their money back for a faulty Ikea product.

Scam watch: Consumers putting themselves at risk by giving away personal info

Tuesday, 17 October 2017 | News

Too many Brits are putting themselves at risk of fraud by giving out sensitive personal information.

Fight for your rights: Feeling blue over Stacees’ prom dress

Monday, 16 October 2017 | Article

Moneywise columnist Simon Read helps a reader who was sent the wrong dress by a clothing firm.

Scam watch: Three-quarters of Brits have been targeted by phishing fraudsters

Thursday, 05 October 2017 | News

Almost three-quarters (74%) of British adults have been targeted by phishing scams in the last year, with fraudsters using increasingly sophisticated tactics to con their victims.

Scam watch: Banks better at busting fraud, but consumers must not drop their guard

Monday, 02 October 2017 | News

Fraudsters are finding it harder to rip off banks and their customers according to the latest data from UK Finance, a new trade association representing the banking industry.

Funny money: “A doer, not a talker” – why Arnie was chosen for PPI campaign

Thursday, 28 September 2017 | News

Adverts can be like Marmite – you either love them or hate them, but even those who dislike the new Arnold Schwarzenegger PPI campaign are getting the message.

Fight for your rights: Don’t get caught by dodgy PPI claims companies

Thursday, 21 September 2017 | Article

The City watchdog is spending millions on warning people that they have just two years (until 29 August 2019) to claim for compensation for being mis-sold useless payment protection insurance (PPI).

400,000 UK consumers to be contacted over Equifax data breach

Tuesday, 19 September 2017 | News

Credit reference and data agency Equifax has confirmed it will contact up to 400,000 UK consumers over its recent US data breach.

Nuisance PPI firm fined for making record 146 million illegal calls

Tuesday, 19 September 2017 | News

A payment protection insurance (PPI) claims firm has been hit with a £350,000 fine after making 146 million illegal phone calls to consumers.

Payday lenders dominate financial complaints

Tuesday, 05 September 2017 | News

Payday lenders and short-term loan providers are among the worst firms to correctly decide consumer complaints, new data reveals.