Scams & rip-offs

How to fight fraudsters: the psychology of scams

Find out how to recognise – and overcome – the psychological tactics that scammers use, playing on insecurity and anxiety so they can get their hands on your money

Harveys Furniture ruined my Christmas

Friday, 18 January 2019 | Article

Moneywise helps a reader who had Christmas ruined by a missing sofa.

Scam watch: TV Licence phishing scam leaves victims £200,000 out of pocket

Wednesday, 09 January 2019 | News

Fraudsters are sending out fake TV Licensing emails to steal personal and financial information in order to trick people into parting with their cash.

Why can’t I write a cheque in blue ink?

Tuesday, 08 January 2019 | Article

Moneywise helps a reader trying to pay in cheques

Barclays sees sense over mortgage for 90-year-old

Monday, 31 December 2018 | Article

Moneywise helps a reader who wanted to extend their mortgage

Another John Lewis tale of woe

Friday, 28 December 2018 | Article

Moneywise helps a reader with a damaged kitchen

Sainsbury’s won’t give me the cash on my currency card

Tuesday, 11 December 2018 | Article

Moneywise helps a reader hoping to recover cash from a pre-paid card

Estate agent wants £13,500 fee - for not selling my house

Tuesday, 04 December 2018 | Article

It can be stressful enough trying to sell your home, without an estate agent making things worse.

Identity of Countdown's Rachel Riley is stolen by HSBC - but all is not as it seems

Monday, 26 November 2018 | News

Social media users were shocked to learn at the weekend that Countdown’s Rachel Riley gets all the answers fed to her through an earpiece after the presenter posted a tell-all confessional video.

When phishing gets personal

Thursday, 29 November 2018 | Blog | By Rachel Lacey

There I was scrolling through my email, past the never-ending promotions from every online retailer I have ever shopped with, when one more personal message stopped me in my tracks.

I don't know why PayPal has closed my account

Friday, 23 November 2018 | Article

Moneywise helps a reader whose PayPal account was shut without explanation