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Don’t put up with poor customer service

Tuesday, 21 August 2018 | Blog | By Jeff Prestridge

It is rare for me to write the words ‘customer service par excellence’ and ‘financial services’ in the same sentence. They are not natural bedfellows.

The Post Office has refused to transfer my Isa. Is this correct?

Friday, 17 August 2018 | Question and Answer

I have raised your query with the Post Office and while it appreciates your concerns it says that the Online Isa Wrapper is clearly explained through the application process in several locations.

Can Sharia savings accounts provide you an extra return on your cash?

Thursday, 16 August 2018 | Article

Sharia banks often offer better rates of returns on cash savings than their non-Sharia-compliant counterparts.

First Direct top as banks reveal client satisfaction data

Wednesday, 15 August 2018 | News

Banking customers are most likely to recommend First Direct, according to a new six-monthly survey aimed at improving competition in the banking sector.

Savers 'clobbered' as inflation rises to 2.5%

Wednesday, 15 August 2018 | News

Inflation increased to 2.5% in July, representing the first increase so far in 2018.

Savings update: move fast to secure the best rates

Wednesday, 15 August 2018 | News

Savers need to act quickly to take advantage of the best rates now available. Here’s a round-up of August’s best savings deals.

Savings update: new banks lead the way as fixed rate savings already edge up

Wednesday, 08 August 2018 | News

With interest rates slowly back on the rise, here are some of the best savings accounts and Isa accounts on offer in August 2018.

What would you do with £5,000 cash? Moneywise readers have a myriad of priorities

Tuesday, 07 August 2018 | News

Moneywise readers are divided on what to do with a small windfall as reflected in our latest poll.

NatWest customers report widespread failure of debit card payments

Thursday, 02 August 2018 | News

NatWest customers have taken to Twitter to express frustration that their debit card payments have been declined.