Divorce is difficult enough without your mortgage provider sewing seeds of mistrust.
Halifax made a mistake here that had huge consequences for Mel and her ex-husband. To then admit the mistake but fail to pay the promised compensation just pours salt on the wound.
Moneywise got in touch with the press office to find out what was going on. Halifax promptly apologised for the mistake and explained that it had been a result of an error on the computer system.
Emma Palmer, spokesperson for Halifax, says: "The account has since been rectified and now shows correctly in joint names. However, we are aware that this error caused unnecessary distress for Mrs Masters at a difficult time. In recognition of this, we've offered her £250."
Although the money is appreciated, it doesn't come close to covering both Mel and her ex's legal fees. We pointed this out to Halifax and it agreed to give another £250 to cover Mr Masters' costs. Hopefully, its staff are getting a bit of retraining about casting aspersions too.