Can you claim a PPI refund?

Published by Jeff Salway on 10 December 2007.
Last updated on 23 August 2011

Sword on shield

Payment protection insurance (PPI), designed to cover the repayment of loans, credit cards or mortgages in the event of the borrower being unable to work, produces £5 billion worth of premiums for lenders every year.

But with thousands of policyholders potentially mis-sold the product - often automatically included without their knowledge - and just 20% of claims paid out, the campaign to reclaim premiums is gathering pace.

Here's how you can find out if you're entitled to a refund.

1 Do I have a valid claim?

If, when you took out your loan or credit card, the cost of the PPI element and how it worked was not properly outlined, if you were told you could only take the loan if it included PPI cover, or - as on some internet application forms - the PPI box was pre-ticked, you may have a case. Also, if you didn't have a job when you were sold the policy or were self-employed, then PPI wasn't relevant to you.

2 Does the type of premium make a difference?

If you have a single premium policy, rather than regular premium, this may also be the foundation for a refund. Earlier this year, the Financial Services Authority (FSA) and PPI lenders agreed that borrowers who had cancelled their single premium policies should be refunded, overturning the previous no-refund policy on these contracts. This means that if you've cancelled a single premium policy for any reason, you can now claim a proportional refund, plus interest.

3 How can I get a refund?

Write to your lender (with a copy of the FSA announcement if it's a single premium policy, which can be found at and ask for a review. If it rejects your request, take the matter to the Financial Ombudsman Service. If you want to check the costs of your policy, ask your lender to send you a breakdown of your account - without paperwork a refund is unlikely. Don't use a third party reclaim company, as it will take a large chunk of any compensation.

4 What are my chances of compensation?

So far, the ombudsman has upheld around 80% of PPI cases, so you stand a good chance if your claim is fair. If it's a mis-selling claim you're entitled to a full refund; if it's a single premium policy you can get your interest repaid. However, if you've already received a payout on your policy you won't be eligible for a refund.

Leave a comment