Bad service from Play.com has left my blood boiling...

3 February 2010
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I’ve just got off the phone to Play.com and my blood’s boiling. It’s the third time in two weeks that I’ve had to call to find out what’s happened to the delivery of a new laptop I bought in the sales.

I was at work when the courier, Home Delivery 
Network, tried to deliver the parcel to my home. I called Play.com and was assured that it would arrange for my laptop to be redirected to my work address. Perfect, I thought, what a helpful company.

A week later, I’d heard nothing. When I phoned again, I was told that it would contact Home Delivery Network. Four days later, still nothing. I called a 
third time and asked again if my parcel could be 
redirected. This time the girl from its callcentre told me: “Unfortunately, expensive items can only be delivered to your billing address, due to security 
concerns.”

Now I completely 
understand that argument. What I don’t get is why I was told on the two previous occasions I called that it would be fine for my delivery to be 
re-directed? And why did I have to 
contact Play.com rather than the other way around? Everyone I spoke to was very polite, but the mis-information has definitely put me off dealing with Play.com again.

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