Five energy suppliers banned from taking on new customers

6 March 2020

Energy watchdog Ofgem could revoke the licenses of five suppliers if they continue to breach smart meter rules


Five energy suppliers have been banned from taking on new customers after breaching smart meter rules, the energy watchdog Ofgem has ordered. 

The providers include Daligus Limited, Enstroga Ltd, Entice Energy Supply Limites, Euston Energy Ltd (currently trading as Northumbria Energy) and Symbio Energy Limited. 

All five companies failed to sign up to a common smart meter system called the Data Communications Company (DCC). 

The DCC enables communication between smart meters, all energy suppliers and network companies. 

Ofgem required all energy suppliers to become DCC users from 25 November 2017 to launch the first generation of smart meters (SMETS1) and drive the installation of the next generation of smart meters (SMETS2). 

Suppliers that do not sign up to DCC cannot install second generation smart meters for their customers. 

Customers switching from a DCC-connected smart meter to any of the five companies named will lose functionality of their smart meter.

As a result, they will have to enter their meter readings manually. 

Ofgem says that this "causes consumer detriment" and could undermine customers' confidence in the smart meter programme and the switching process.

In January this year, Ofgem warned nine energy providers that they could have their licences taken away if they failed to become DCC users. 

Three of the suppliers; Ampower, Green Supplier Limited and UK National Gas Ltd have now become compliant. 

One supplier, Better Energy Limited no longer has any domestic customers, as a result it was not issued with a final order and its licence will be revoked on 20 March 2020. 

The five remaining suppliers will be banned from taking on new customers unless they become DCC users by 31 March 2020. 

Ofgem warns that it "will consider further enforcement action, which could result in their licences being revoked" if the providers fail to comply by the deadline. 




smart meters

This is a setup by unhelpful bureaucrats these meters do nothing to help people save electricity/gas

In reply to by john lewis (not verified)


Henry Kissinger is reported to have once said in 1967, "If you control the energy you control the country, if you control the food you control the people."

fixed daily charges

How come we have to pay a daily charge on both gas & electricity when the companies are making way too much from us anyway,this should be removed no wonder our bills become so high

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