Vote for best - and worst - financial customer service to be in with a chance of winning £1,000
Give your views on the customer service from financial firms, banks and insurers to be in with the chance of winning a £1,000 prize. Whether the service is good or bad, we want to hear from you.
This year, we're offering a £1,000 cash prize to one lucky reader who completes the survey. Five more readers will each win £100 in Amazon, John Lewis or Marks & Spencer vouchers.
Plus, we also offer a free copy of Moneywise magazine (first 10,000 participants) delivered to your door as a thank you for taking part. Winners for the prizes will be notified in May.
The results of the survey form the basis for our Moneywise Customer Service Awards. See the 2020 Customer Service Awards winners here.
Please note the providers listed do not represent a shortlist of nominees, rather a list of well-known providers (as many as we can think of). If you would like to nominate a firm not on the list, please use the "other" boxes provided in the survey.
To take the survey, click on the link below. You will be redirected to our survey partner Coredata's website:
Q: How long does the survey take?
A: The survey should take between 10 and 20 minutes to complete, depending on how many categories you qualify for.
Q: Who should I vote for?
A: Vote for the largest of multinationals or the smallest of building societies – the size or shape of the company doesn’t matter, provided it is looking after you. As long as a company receives a statistically relevant number of votes it will qualify for the awards.
Q: What do you do with the findings?
A: We award those companies who look after their customers by making known the winners in each category. We also make known the worst providers so you know which companies to avoid. We play back some behavioural findings to you so we can all improve how we manage our finances.
Anonymised findings are also made available to financial companies (should they want it) so they can better understand your frustrations and deal with your issues.
Q: How and when are the prize winners selected?
A: Prize winners are selected by a random draw within a month of the competition closing. Everyone who opted in to the prize draw has an equal chance of winning.
Only one entry is allowed per e-mail address, and those who aren’t already opted into our newsletters will be added since this is the means by which winners will be announced. Winners will be notified after the closing of the survey.
Winners will have to respond to contact made within 28 days or the prize will be redrawn.
Q: When will I get my free magazine?
A: Free magazine requests will be processed in May 2020.
Moneywise Publishing Limited (MWP) – Customer Awards Survey Prize Draw
Terms and Conditions
The MWP Customer Awards Survey (the Survey): (i) is open to all UK residents aged 18 years or over; (ii) shall close at 17:00 on Sunday 10 May; and (iii) is not open to employees of MWP or anyone professionally associated with MWP or the Survey.
The winner of the prize draw will be chosen at random by a computer program, on or as soon as reasonably practicable after 10 May. MWP will notify the winner by email, using the email address given during the Survey). After such notification, the winner will have 28 days to claim their prize. If MWP don’t receive any response from a winner within 28 days of the notification that they have won, MWP can choose to offer the prize to the next eligible participant chosen from the remaining valid entries. Each participant consents to MWP publicising its name and city of residence for the sole purpose of announcing the winner.
All participants agree to be bound by these Terms and Conditions and that the decision of MWP is binding. To the extent permitted by law, MWP will not be liable for any claims, losses or damages of any kind arising out of or in connection with participation in the Survey of its prize draw. MWP reserves the right to alter, withdraw or amend the prize draw offer at any time, if in MWP sole discretion, it is reasonable to do so, without financial liability. MWP shall not be liable for any loss or damage suffered from entry into the prize draw, acceptance of, delays in, or the arrangements surrounding the prize, or from any event beyond the reasonable control of MWP. In the event of any fault, mistake, misunderstanding or dispute concerning the operation of any part of the prize draw the decision of MWP shall be final.
The prize draw and these Terms and Conditions are governed by English law and the exclusive jurisdiction of the English courts.
Moneywise Publishing Limited, 201 Deansgate, Manchester, M3 3NW.
There are a lot of firms trying to get your money. I am with AIG when I spoke to them they very friendly and have kept me up to date with their finances ide give anybody who is looking for someone to help them ide give them my best advice. For the worst ide have to say it's the Halifax if you want me to give my experience as to why just ask and I'll be forthcoming to you.
General great tips and certainly great advise! ! Please don't stop! !
Cashback gets my vote this year. Good tips, value for money and better cash returns for my buying power.
The best bank for me has always been NatWest. I have had other banks, who I haven’t been happy with, but Natwset, whom I’ve been with for years now has always delivered higher than my expectations, always suggesting on helpful products to save you money or how best to make your money/ savings work hard. Excellent customer service.
Great stuff, one of the few things I read and trust , great topics keep it up.
The best company for me Nationwide
My late husband and I went to change banks, went into the Nationwide Building society, asked about switching and they told us that out account was still live, now that I am a widow, they have looked after me so wonderfully well, if you have a problem, you can speak to a real person, not an automated voice, to me this is real service, they deserve recognition for all the hard work they do in keeping us security safe, informing us their customers, just how valued we are, for their ongoing success, customer care is wonderful, if I could give them 100 stars I would,
Loving cashback - great tips, ideas, savings and money back . Perfect
Natwest and RBS
Natwest and RBS I tried but have been thoroughly disappointed. RBS scams their users more than anything and their bank is vulnerable to user accounts being hacked.. They have a known vulnerability scammer have been using to steal money from accounts and the bank has refused to compensate
always been helpful
Kent Reliance staff are always extremely friendly and nothing is too much trouble. When savings rates change they are quick to advise so that if I wish to change savings account I can do with no delay. Well done Kent Reliance Rochester branch.
Great savings and value for money
HELPED ME OUT WHEN NEEDED IT MOST
Great Customer service
Debenham’s in Oldham has two great floor managers, always available to help with your every need. For a thoroughly satisfying all-in-one-place I’d recommend here before ever trying anywhere else. 10/10 Thank you to you and all your great staff.
Congratulation for great tips and attractive, don't stop keep it!! God be with you.
I have banked with Barclays since I was 16, I am now 58 and I would have no hesitation in recommending them to anyone looking for a reliable, trustworthy Bank.
I get txt alerts every Thursday letting me know my balances, this allows me to manage my money better and plan ahead.
When I go into my local Branch , I am always made to feel like a valued customer and addressed by my name.
The coop is the best supermarket they go out of their way to help people at the Westfield Road Dunstable, The manager always has a laugh with you, the best people on the tills are Jerry, Jamie & Lee who always ask how you are
Sainsburys Waltham Cross.
Smaller shop with a big heart. Fantastic service through lockdown, 99% availability of 1st choice when shopping there. The staff are all still incredibly helpful and polite although under immense pressure. Cannot name just one as its a fabulous team
Marks and Spencers Glenrothes
Always helpful at the customer service desk, I use it to pick up parcels.
Any problems always willing to help. Keep up the good work