The winners, highly commended and most trusted financial firms for customer service were announced last night at a gala dinner in central London.
The awards, presented by children’s writer and former Blue Peter presenter Konnie Huq celebrated the finest financial companies in Britain, and their hard work.
Winning the top prize of Most Trusted Company for the third year in a row was First Direct.
The branchless bank took home a clutch of other awards too including:
- Best Banking App
- Best Current Account Provider for Call Centre Service
- Best Provider for Regular Savers
- Most Trusted Current Account Provider
- Most Trusted Loans Provider
- Most Trusted Mortgage Provider
Rachel Rickard Straus, editor, Moneywise, says: “Customer service matters. So much so that 32,000 readers took the time to share their views with us on the companies that that are getting it right – and those that got it wrong this year.
“Great customer service and trust remains as important now as ever. You can have the whizziest apps, websites and products in the world, but if a customer can’t easily get a complaint resolved, or speak to a human if they need to, that’s what will stick in minds. Whilst technology continues to transform the way financial products are delivered, companies must not lose sight of this.”
Other big winners on the night were Santander Bank, which won Most Trusted Buy-to-let Mortgage Provider, Most Trusted Small Business Banking Provider and Most Trusted Credit Card Provider.
But for the most trusted mainstream bank award, The Co-operative Bank took home the gong.Konnie Huq presents the awards. Credit: Victoria Middleton
The Civil Service Insurance Society (CSIS) did fantastically too, taking Most Trusted Car Insurance Provider, Most Trusted Home Insurance Provider and Most Trusted Travel Insurance Provider.
Most Trusted Insurer was NFU Mutual.
Moira O’Neill, head of personal finance, interactive investor (Moneywise’s parent company) says: “It is often said that trust takes years to build, seconds to break, and forever to repair. But whilst brands can be repaired – and we’ve seen evidence of this amongst some of this year’s winners – what is left behind can be a more lingering, subtle, generic sense of mistrust in the financial services sector as a whole.
“And the real loser when this happens is the consumer, who needs to plan for their financial future. So we should celebrate the best in class at these awards – there are some fantastic companies out there putting customer service at the heart of what they do.”
See below for the full list of winners and highly commended. A full breakdown of the top providers’ customer service rating including trusted companies will be made available shortly.
|Best Current Account Provider for Branch Service||Nationwide Building Society||The Co-operative Bank|
|Best Current Account Provider for Call Centre Service||First Direct||The Co-operative Bank|
|Best Banking App||First Direct||Barclays|
|Best Provider for Children's Savings||Nationwide Building Society||Santander|
|Best Provider for Regular Savers||First Direct||Nationwide Building Society|
|Best Savings Provider for Large Deposits||Ford Money||Marcus by Goldman Sachs|
|Best P2P Platform for Investors||Lending Works||RateSetter|
|Best Credit Card Provider for Rewards||John Lewis||American Express|
|Most Trusted Small Business Banking Provider||Santander||Barclays|
|Most Trusted Current Account Provider||First Direct||The Co-operative Bank|
|Most Trusted Savings & Cash Isa Provider||Ford Money||Coventry Building Society|
|Most Trusted Credit Card Provider||Santander||John Lewis|
|Most Trusted Loans Provider||First Direct||Zopa|
|Most Trusted Mortgage Provider||First Direct||Nationwide Building Society|
|Most Trusted Buy-to-let Mortgage Provider||Santander||Coventry Building Society|
|Most Trusted Health Insurance Provider||CS Healthcare||Benenden Health|
|Most Trusted Health Insurance Provider via Employer||Benenden Health||Vitality|
|Most Trusted Landlord Insurance Provider||Aviva||AXA|
|Most Trusted Life Insurance Provider||LV=||Scottish Widows|
|Most Trusted Home Insurance Provider||CSIS||NFU Mutual|
|Most Trusted Travel Insurance Provider||CSIS||Staysure|
|Most Trusted Car Insurance Provider||CSIS||NFU Mutual|
|Most Trusted Pet Insurance Provider||Bought By Many||Lifetime Pet Cover|
|Most Trusted Insurance Comparison Site||TopCashback||Comparethemarket|
|Most Trusted P2P Platform||Zopa||Ratesetter|
|Most Trusted Insurer||NFU Mutual||CSIS|
|Most Trusted Mainstream Bank||The Co-operative Bank||M&S Bank|
|Most Trusted Financial Provider||First Direct||Nationwide Building Society|
CSIS Travel Insurance - Most Trusted!
Placed a claim in late September only for Travel Insurance Facilities to say they never received it. Sent a duplicate, recorded delivery, only for TIF to return it, stating they were not the claims handler for CSIS. Sent everything to CSIS and, two weeks later, still waiting for a response from the insurance company dealing with the claim.. Six weeks and counting!!! I shudder to think what would happen to a medical emergency claim, whilst abroad. Most Trusted?