The votes are in! Moneywise Customer Service Awards 2019 shortlists revealed

Published by Edmund Greaves on 17 April 2019.
Last updated on 17 April 2019

Moneywise can now reveal the companies that have been shortlisted in the Moneywise Customer Services Awards 2019.

The winners will be announced on 13 June at a black-tie gala dinner in London’s West End. The results will also be published in the August issue of Moneywise and here at Moneywise.co.uk.

Now in its 11th year, the Moneywise Customer Service Awards seeks the views of members of the public to find out which financial services companies they trust and which offer the highest level of customer service.

Moneywise would like to say a very big thank you to everybody that took part. This year an impressive 32,000 people completed our questionnaire, making it the one of the largest surveys of financial consumers in the UK.

The awards cover a broad range of financial services from banking with current and savings accounts through to borrowing with loans, mortgages and credit cards to insurance, including home, motor, health and pet plans.

Last year the top award, most trusted financial provider, went to First Direct. Santander took the prize for most trusted mainstream bank for the second year in a row and Direct Line was voted the most trusted insurance provider.

Last year’s winners in full

The 2019 shortlist

This year the shortlists for the 2019 Moneywise Customer Service Awards are:

CURRENT ACCOUNTS AND BANKING

Best Current Account Provider for Branch Service

  • Halifax
  • Nationwide Building Society
  • Santander
  • The Co-operative Bank
  • TSB
  • Yorkshire Bank

Best Current Account Provider for Call Centre Service

  • First Direct
  • Halifax
  • Nationwide Building Society
  • Santander
  • The Co-operative Bank
  • Yorkshire Bank

Best Banking App

  • Bank of Scotland
  • Barclays
  • First Direct
  • Halifax
  • Nationwide Building Society
  • NatWest

Most Trusted Small Business Banking Provider

  • Barclays
  • HSBC
  • Lloyds Bank
  • NatWest
  • Santander

Most Trusted Current Account Provider

  • First Direct
  • Halifax
  • Nationwide Building Society
  • Santander
  • The Co-operative Bank
  • Yorkshire Bank

SAVINGS

Best Provider for Children’s Savings

  • Barclays
  • Halifax
  • HSBC
  • Lloyds Bank
  • Nationwide Building Society
  • Santander

Most Trusted Savings and Cash ISA Provider

  • Coventry Building Society
  • Ford Money
  • Lloyds Bank
  • National Savings & Investments
  • Nationwide Building Society
  • Virgin Money

Best Provider for Regular Savers

  • First Direct
  • HSBC
  • Nationwide Building Society
  • NatWest
  • Santander
  • TSB

Best Savings Provider for Large Deposits

  • Coventry Building Society
  • First Direct
  • Ford Money
  • Marcus by Goldman Sachs
  • Nationwide Building Society
  • Santander

CREDIT CARDS

Most Trusted Credit Card Provider

  • First Direct
  • HSBC
  • John Lewis
  • Lloyds Bank
  • M&S Bank
  • Santander

Best Credit Card Provider for Rewards

  • American Express
  • ASDA Money
  • John Lewis
  • M&S Bank
  • Tesco Bank

BORROWING AND LENDING

Best P2P Platform for Investors

  • Assetz Capital
  • Funding Circle
  • Lending Works
  • RateSetter
  • Zopa

Most Trusted Loans Provider

  • Barclays
  • First Direct
  • RateSetter
  • Sainsbury's Bank
  • Tesco Bank
  • Zopa

Most Trusted Mortgage Provider

  • First Direct
  • Halifax
  • HSBC
  • Nationwide Building Society
  • NatWest
  • Santander

Most Trusted Buy to Let Mortgage Provider

  • Coventry Building Society
  • Halifax
  • NatWest
  • Santander
  • The Mortgage Works (TMW)
  • Virgin Money

INSURANCE

Most Trusted Health Insurance Provider

  • Aviva
  • AXA PPP
  • Benenden Health
  • Bupa
  • CS Healthcare
  • Legal & General

Most Trusted Health Insurance Provider via Employer

  • Aviva
  • AXA PPP
  • Benenden Health
  • Bupa
  • CIGNA
  • Vitality

Most Trusted Landlord Insurance Provider

  • Aviva
  • AXA
  • Direct Line
  • Simply Business
  • Towergate

Most Trusted Life Insurance Provider

  • AIG Life
  • Aviva
  • AXA
  • LV=
  • Royal London
  • Scottish Widows

Most Trusted Home Insurance Provider

  • Co-op insurance
  • CSIS
  • LV=
  • Nationwide Building Society
  • NFU Mutual
  • Zurich

Most Trusted Travel Insurance Provider

  • Cover Wise
  • CSIS
  • Holidaysafe
  • LV=
  • Post Office
  • Staysure

Most Trusted Car Insurance Provider

  • CSIS
  • Direct Line
  • LV=
  • NFU Mutual
  • Saga
  • Zurich

Most Trusted Pet Insurance Provider

  • Animal Friends
  • Bought by Many
  • Direct Line
  • Lifetime Pet Cover
  • Petplan
  • Tesco Bank

Most Trusted Insurance Comparison Site

  • Comparethemarket
  • Confused
  • Moneysupermarket
  • Quidco
  • TopCashback
  • uSwitch

Most trusted overall awards

There are no shortlists for our most trusted overall provider, mainstream bank, insurer and P2P platform awards.

Watch this space for all the winners on 13 June.

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