Sky customers are facing price hikes after the company decided to raise the costs of its TV and broadband packages from April.
The telecoms company says that the average bill will go up by 5.1% from 1 April. This works out at £3.50 a month or £42 a year.
This is well above the current rate of inflation which is 1.8%.
Sky has not confirmed how many customers will be affected.
It says it will start writing to affected customers from 21 February.
A spokesperson for Sky says: “We try to keep costs down and provide greater choice for our customers to pick the package that best suits them.
“We know price increases are never welcome, but we hope customers can see that our innovation, great content and our industry leading customer service provide good value.”
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What is going up?
Not all products are increasing – Sky Sports, Sky Go, Sky Box Sets, Sky HD, Sky Voicemail, Talk International, in-contract Sky Cinema and Sky Kids will not be increasing in price.
- Sky Cinema is increasing by £1 from £10 to £11 (if a customer is already in-contract, it won’t increase) per month
- Sky Entertainment is increasing by £2 from £20 to £22 per month
- Sky Broadband will increase by £1 per month, across all packages
- Sky Fibre Broadband will increase by £2 per month across all packages
- Sky Q Multiscreen is increasing by £1 from £12 to £13 per month
- Sky Talk Evening and Weekends will increase by £1 from £4 to £5 per month
- Sky Talk Anytime will increase by £2 from £8 to £10 per month
Can you cancel your contract penalty free?
If you are outside of your contract you will be able to leave penalty free.
Under regulator Ofcom’s rules, customers can cancel their broadband or telephone contract without penalty if a provider raises the price mid-contract without any warning.
You have to do this within 30 days of being notified of the change if you want to avoid a termination fee.
Alternatively, you can contact Sky to try and negotiate a cheaper deal.
However, if you are within your minimum term for your TV contract you won’t be able to cancel penalty-free as a result of the price hike, as the terms and conditions allow for price rises.
Dani Warner, broadband and TV expert at uSwitch, says: “It’s clearly price rise season at the moment. After bill rises recently announced by EE and Virgin, Sky is now getting in on the act by announcing widespread hikes to the costs of its broadband, TV and home phone services.
“In isolation each of Sky's increases seems quite manageable, but many Sky customers will have multiple elements to their packages - so it's possible to easily land a rise of at least £10 a month, meaning this could hit customer wallets hard.
“Most of the pain will be for customers who have fallen out of contract - where they aren't locked in if they want to move to a different provider.
“While falling out of contract should not mean that you have to pay over the odds, the best way to avoid it is to sort out a good deal on a new plan.
“When doing so, remember that Sky does not have a monopoly on any of these services or content and, depending on your needs, you may be better off switching to a different, and potentially cheaper, provider.”