Pay day banking headaches as HSBC and TSB mobile apps go down

28 September 2018

There was further frustration for bank customers this morning after HSBC and TSB reported problems with their apps.

Both HSBC and TSB customers have reported being unable to log in to their mobile apps on what is payday for many workers.

HSBC says that services are now recovering and that a majority of people are now able to log on, while TSB says that customers are still having issues.

A TSB spokesperson says: “We’re aware of an issue affecting some of our customers when they are using our mobile app and internet banking this morning.

"We are working hard to fix these issues and will update again as soon as we can. Customers are still able to use their cards as normal.”

An HSBC spokesperson says: “We are aware there are still intermittent issues accessing HSBC UK Mobile Banking services.

"Services are recovering, if you continue to experience problems please continue to retry, or our online banking services are available via browser. Sorry for any inconvenience caused.”

HSBC and TSB customers took to Twitter to vent their anger.

It is the second time this month that TSB customers have been locked out of their accounts.

The news comes a week after NatWest and its parent Royal Rank of Scotland reported problems with their online services.

Barclays customers were also left unable to log in to their accounts after a technical problem which lasted six hours.

In April, 1.9 million TSB customers were locked out of its online service and banking app after an attempt to migrate customers to a new computer system was unsuccessful.

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