Ryanair changes its baggage policy again, and charges customers more

Lily Canter
24 August 2018
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Ryanair has announced that it will be charging passengers to bring small suitcases on board, which to the ire of passengers, were previously free to check in at the gate.

From November customers will be charged £6 to £8 a journey to check in a 10kg bag and will only be able to take on a small carry-on bag which must fit under the seat.  A fee of £25 will remain for passengers wishing to check in a larger 20kg bag.

However, priority customers will be able to bring on a free 10kg wheelie bag and a small bag as hand luggage at an additional cost of £6. But the number of priority tickets is limited to 95 customers per flight out of a total of 189 seats.

The airline has tried to sell the change as a good news story by claiming it will cut check in bag fees and reduce boarding delays.

Ryanair’s chief marketing officer Kenny Jacobs says: “This new policy will speed up the boarding and cut flight delays. 60% of customers will be unaffected by these changes and we expect that the other 40% will either choose to buy priority boarding or a 10kg check bag, or will choose to travel with only one small bag as 30% already do so today.”

But Megan French, consumer expert at MoneySavingExpert says the complicated changes will make it almost impossible for travellers to accurately compare flight prices.

“While many flight comparison sites will let you filter by hold luggage, they don’t account for discrepancies within hand luggage rules and so customers could end up paying extra if they do want to take the usual cabin-sized small suitcase on board.

“Customers who want to fly Ryanair must remember before they book that they will have to pay an extra £6 to take their cabin bags on board, or accept a very small luggage allowance.”

Last year the budget airline announced that 10kg hand luggage would have to be placed in the hold – although at that time it was free of charge. The implementation of this change was then delayed by two and a half months due to customer confusion.

Ryanair "playing dangerous game"

The airline is struggling with a series of problems in 2018 according to Hannah Maundrell, editor in chief of Money.co.uk. She explains: "Ryanair are playing a dangerous game if they want to remain a key player amongst the budget airlines. For a brand who have had such negative press this year it's a bold move to make.

"Added extras for flights are already hugely annoying for travellers, adding even more will simply make consumers go elsewhere. This is going to affect those who want to get away for short weekend breaks the most as they will now be forced to pay for luggage they previously wouldn't have been charged for.

"Ryanair is likely in trouble after all the flight compensation they've had to pay out over the last year. Although this change is marketed to be a time saver for flyers, it could just be a money making ploy to claw back some of their profits.

"If you’re flying short haul this is yet more reason to focus on price and proximity to your destination. Fly cheap and cheerful but always check what you’re getting for your money - once all those extras have been added on check if flying with a budget airline is still worth it. Your consumer rights mean you shouldn’t be treated like cattle whichever airline you fly with."

Comments

In reply to by anonymous_stub (not verified)

I think all luggage should be placed in hold. The number of large suitcases people try to get into overhead racks is frightening and I had a good coat ruined by dirt from a suitcase wheels. One small bag only on board is adequate.

In reply to by anonymous_stub (not verified)

My wife & I flew with Ryanair to Girona on 30th June - our 4th time to Girona over the years. Unfortunately there is no other UK airline that flies there. After paying for our 2 return flights in December 2017, Ryanair did their usual changes of T&Cs , in order to complicate, confuse & "encourage" us to pay more for their ever changing luggage & checking-in policies. We didn't pay extra! It would suggest a lot of other passengers didn't either, hence yet another Ryan inspired fleecing plan to catch more people. Despite their awful employer, all the airport & cabin staff are excellent.

In reply to by anonymous_stub (not verified)

Ryanair "charging more" is not news!It would be headline news if ever they charge less

In reply to by anonymous_stub (not verified)

i do think that there are to many people working in management that the one brain cell can not go around them all.lol

In reply to by anonymous_stub (not verified)

Do the Ryanair changes to baggage apply retrospectively to bookings already made?

In reply to by anonymous_stub (not verified)

I have to wonder about some people's ideas about "hand luggage". If it's so heavy that the bag needs wheels, then it probably shouldn't be called "hand luggage". Yes - I know this is what to expect these days, but am I surprised about Ryanair's tactics - of course not. This is what we expect from a company that exploits every opportunity to fleece its customers. Whilst this new policy is being implemented, they will be busy scratching their heads to find yet another way of extorting further cash from the travelling public.

In reply to by anonymous_stub (not verified)

Same old Ryanair, now it’s 4 transactionsTicket plus - Hand luggage, hold luggage, seat reservation.The clock is ticking for this horrible company, treat their staff like dirt and the buying public as cash cows.Good riddance when the go pop

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