BT customers are to be hit with price rises for the second time in a year.
From 16 September, a number of BT prices will increase. The telecoms provider won’t give Moneywise a list of the exact changes but says prices will vary by customer and that users will be sent a personalised view. It also refused to tell us how many customers would be affected.
BT last increased the cost of landline, broadband and BT Sport services by inflation busting amounts on 7 January 2018.
Key increases this time round, which Moneywise found detailed in BT’s online ‘Consumer Price Guide’, are as follows:
Standard line rental for those without a BT broadband and calls package is rising from £18.99 per month to £19.99 per month.
Line rental plus for those without a BT broadband and calls package is rising from £20 per month to £21.99 per month.
Calls to UK landlines made outside of your plan will rise from 13p to 15p per minute during the day and from 3p to 4p per minute in the evening.
Calls to mobiles made outside of your plan will rise from 16p to 17p per minute during the day and from 9p to 10p per minute in the evening.
A host of monthly broadband, call package and BT Sport early termination charges are also rising – the exact increase depends on the package.
I’m affected by the price hikes? Can I cancel my contract?
BT says affected customers are able to leave without having to pay an early termination charge. They just need to contact BT within 30 days of receiving notification detailing the price changes.
What does BT say?
A spokesperson for BT says: “We are contacting our customers to inform them of changes we are making to our phone, broadband and TV services from 16 September 2018. We’re committed to providing our customers the best experience, service and value, and these changes help us to continue to invest in the services we provide to our customers.
“We continue to freeze prices for low-income customers, and for any customers who want to upgrade to our new BT Plus plans, which provide superfast and ultrafast fibre with an 18-month price freeze and unique Keep Connected Promise.”
Are other providers increasing prices?
So far this year, the following major telecoms companies have announced price hikes:
EE upped its broadband prices from 16 January.
Plusnet increased the price of some broadband packages, call charges and early termination charges from 5 June.
Post Office broadband and home phone customers were hit with inflation-busting price rises from 1 May.
Sky hiked broadband, home phone and TV costs from 1 April.