Victims of bank fraud to be given new rights

26 June 2018

Victims of so-called ‘authorised push payment fraud’ (APP) are set to be given new rights by financial watchdog the Financial Conduct Authority (FCA).

Push payment fraud occurs when a fraudster tricks a victim into transferring money out of their bank account, often by purporting to be a trusted person or a financial institution.

According to financial trade body, UK Finance, there were 43,875 cases of APP in 2017 resulting in a total loss of £236 million.

Under current rules, where the victim’s payment service provider is not at fault, they cannot complain to the provider receiving the fraudulent payment.

However, the FCA is consulting on a change that would require receiving firms to handle these complaints in line with current complaints handling rules.

The FCA has also proposed allowing victims to escalate APP complaints to the Financial Ombudsman Service.

In addition, the FCA will look at obliging providers to report data on alleged APP fraud complaints later this year.  

Christopher Woolard, the FCA executive director of strategy and competition, comments: “The FCA takes push payment fraud and the harm it causes to consumers very seriously. Our proposals build on our work in this area and seek to reduce the harm experienced by victims of push payment fraud where they believe the bank which received the money did not do enough to prevent it.

“We are proposing to require payment service providers to handle complaints about this in line with our complaint handling rules, and to provide the victims with access to the Financial Ombudsman Service.”



In reply to by anonymous_stub (not verified)

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In reply to by anonymous_stub (not verified)

How about bank loans taken out in good faith to pay entry fees to what become fraudulent enterprises. In particular, Eze Group in Birmingham, UK where the directors of Eze Group are awaiting sentence after pleading guilty to running a fraudulent enterprise. Is the bank in any way jointly responsible for the value of the loan, as a Credit Card Company would be under Section 75 of the Sale of Goods Act?

In reply to by Kate o Hara (not verified)

Hi I was scammed by a false investment company set up for the purpose. I transferred several large sums to two uk banks.The police are still investigating but it’s approaching four years now.And advise would be really appreciated.

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