Visa technical issue resolved

4 June 2018
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Problems with Visa card payment services, which affected Visa debit and credit cards, have been resolved following a hardware failure on Friday, which left consumers across Europe unable to make payments.

Visa issued a statement on Saturday evening to say that the technical issue had been resolved and that its network is “working normally” for its customers.

Visa - which would not reveal how many customers faces payment difficulties on Friday - advises customers who attempted a Visa transaction that did not complete as a result of this issue that they will not be charged.

But adds: “A small number of cardholders may have pending transactions that could be limiting their spending ability. We are working with your banks to resolve this.”

Moneywise asked Visa whether customers who had been adversely affected would be entitled to compensation and was told that it could not go beyond saying that the issue has been resolved and that it will update us if there are any further announcements.

Commenting on Visa’s hardware failure, Alex Neill, Which?managing director of home products and services, says:“Visa and the banks need to ensure no one is left out of pocket due to this outage.

“We strongly advise people to keep any evidence of extra expenses they’ve incurred in order to claim them back.”

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