10th Moneywise Customer Service Awards 2018: Shortlists revealed

Published by Rachel Lacey on 18 April 2018.
Last updated on 18 April 2018

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Moneywise can now reveal the companies that have been shortlisted in the Moneywise Customer Services Awards 2018.

The winners will be announced on 7 June at a black-tie gala dinner in London’s West End. The results will also be published in the July issue of Moneywise and here at Moneywise.co.uk.

Now in its 10th year, the Moneywise Customer Service Awards seeks the views of members of the public to find out which financial services companies they trust and which offer the highest level of customer service.

Moneywise would like to say a very big thank you to everybody that took part. This year an impressive 40,000 people completed our questionnaire, making it the largest survey of financial consumers in the UK.

The awards cover a broad range of financial services from banking with current and savings accounts through to borrowing with loans, mortgages and credit cards to insurance, including home, motor, health and pet plans.

Last year the top award, most trusted financial provider, went to Metro Bank for the second year in a row. Santander took the prize for most trusted mainstream bank and LV= was voted the most trusted insurance provider.

Last year’s winners in full

The 2018 shortlist

This year the shortlists for the 2018 Moneywise Customer Service Awards are:

CURRENT ACCOUNTS AND BANKING

Best Current Account Provider for Branch Service

  • Bank of Scotland 
  • Halifax
  • Metro Bank
  • Nationwide Building Society 
  • Santander
  • TSB

Best Current Account Provider for Call Centre Service

  • Clydesdale Bank
  • First Direct
  • Metro Bank
  • M&S Bank
  • Nationwide Building Society
  • The Co-operative Bank

Best Banking App

  • Danske Bank
  • First Direct
  • First Trust Bank
  • Metro Bank 
  • Monzo
  • Nationwide Building Society

Most Trusted Small Business Banking Provider

  • HSBC
  • Lloyds Bank
  • Metro Bank
  • NatWest
  • Royal Bank of Scotland 
  • Santander

Most Trusted Current Account Provider

  • First Direct
  • M&S Bank
  • Metro Bank 
  • Nationwide Building Society
  • The Co-operative Bank
  • TSB

SAVINGS

Best Provider for Children’s Savings

  • Barclays
  • Halifax
  • HSBC
  • Nationwide Building Society 
  • Santander
  • Yorkshire Building Society

Most Trusted Savings and Cash ISA Provider

  • Coventry Building Society 
  • First Direct
  • Ford Money
  • Leeds Building Society
  • Nationwide Building Society
  • Skipton Building Society

Best Provider for Regular Savers

  • Bank of Scotland
  • First Direct
  • Ford Money 
  • Nationwide Building Society
  • Santander
  • TSB

Best Savings Provider for Large Deposits

  • Coventry Building Society
  • First Direct
  • Ford Money 
  • Nationwide Building Society
  • RCI Bank
  • Virgin Money

CREDIT CARDS

Most Trusted Credit Card Provider

  • American Express
  • First Direct
  • John Lewis 
  • M&S Bank
  • Nationwide Building Society
  • Santander

Best Credit Card Provider for Rewards

  • American Express 
  • ASDA Money
  • John Lewis
  • M&S Bank
  • Sainsbury’s Bank
  • Tesco Bank

BORROWING AND LENDING

Best P2P Platform for Investors

  • Assetz Capital
  • Funding Circle
  • Lending Works
  • Lendy
  • RateSetter 
  • Zopa

Most Trusted Loans Provider

  • First Direct
  • Hitachi Personal Finance
  • Lending Works
  • Nationwide Building Society
  • RateSetter
  • Zopa

Most Trusted Mortgage Provider

  • Coventry Building Society
  • First Direct
  • HSBC
  • Nationwide Building Society 
  • TSB
  • Yorkshire Building Society

Most Trusted Buy to Let Mortgage Provider

  • Bank of Ireland
  • Coventry Building Society 
  • Halifax
  • NatWest
  • The Mortgage Works
  • Virgin Money

INSURANCE

Most Trusted Health Insurance Provider

  • Aviva
  • AXA PPP
  • Benenden
  • BUPA
  • CS Healthcare
  • Simplyhealth

Most Trusted Health Insurance Provider via Employer

  • Aviva
  • AXA PPP
  • BUPA
  • CIGNA
  • Simplyhealth
  • Vitality

Most Trusted Landlord Insurance Provider

  • Aviva
  • AXA
  • Direct Line
  • Simply Business 
  • Towergate

Most Trusted Life Insurance Provider

  • AIG Life 
  • Aviva
  • Legal & General
  • LV=
  • Prudential
  • Royal London

Most Trusted Home Insurance Provider

  • Aviva
  • AXA
  • Churchill
  • Direct Line
  • LV=
  • NFU Mutual 

Best Provider Contents Insurance

  • AA
  • Admiral
  • Aviva
  • CSIS
  • Direct Line

Most Trusted Travel Insurance Provider

  • Aviva
  • AXA
  • Coverwise
  • Holidaysafe 
  • Insure and Go
  • Staysure

Most Trusted Car Insurance Provider

  • Aviva
  • CSIS
  • Direct Line
  • LV=
  • NFU Mutual 
  • Zurich

Most Trusted Pet Insurance Provider

  • Direct Line
  • Lifetime Pet Cover
  • MORE TH>N
  • Petplan 
  • Sainsbury’s Bank
  • Tesco Bank

Most Trusted Insurance Comparison Site

  • Compare the market 
  • Confused
  • Go Compare
  • Moneysupermarket
  • Quidco
  • TopCashback

Most trusted overall awards

There are no shortlists for our most trusted overall provider, mainstream bank, insurer and P2P platform awards.

Watch this space for all the winners on 7 June.

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