Some Tesco Bank credit card customers have had their cards cancelled amid security concerns, it’s been revealed.
The bank says it is taking this precautionary measure due to a potential third-party security compromise.
However, Tesco Bank insists that this only affects a “tiny proportion” of its credit card customers - although it wouldn’t tell us how many are impacted.
A Tesco Bank spokesperson comments: “We take the security of our customers’ accounts very seriously and take every measure possible to protect customers from fraudulent activity.
“As a result of routine industry-wide fraud protection measures, we have reissued a number of credit cards as a precautionary measure. We apologise to our customers for any inconvenience caused as a result.”
Tesco Bank insists customers do not have to do anything and says they will be contacted by text message if they are affected. The bank adds that it will issue new cards to these customers within five to seven days.
It’s not the first time Tesco Bank has experienced fraud concerns. It was subject to a cyber attack at the end of 2016, which saw the bank temporarily suspend online transactions.
Protect yourself from fraud
To protect yourself from fraud, you should:
- Create strong separate passwords for your online accounts – particularly your email account, which may hold information related to financial accounts. Read our tips on how to do this.
- Make sure you install the latest software updates on your mobile apps and computer. These often contain essential security measures that help to protect your devices.
- Familiarise yourself with common cyber scams to be aware of criminals’ tactics and how to avoid them.