Sky broadband, TV, and ‘Talk’ customers will be hit with price hikes from 1 April, the telecoms giant has announced.
Affected customers will be notified of the changes to their bills by letter or email between 22 February and 23 March. Sky would not tell us how many people will be impacted.
Here’s what’s happening:
- The ‘Original’, ‘Variety’, and ‘Box Sets’ bundles will each increase by £1.50 per month (£18 per year).
- Full Sky Sports on a rolling contract is rising by 50p per month (£6 per year).
- Some broadband products are increasing by £1.01 per month (£12.12 per year).
- Sky Voicemail will increase by 75p per month (£9 per year) taking prices from £1.25 to £2 - a whopping 60% increase.
- Some call rates made outside of inclusive call packages are also rising.
However, some of these products are legacy products, meaning they’re no longer on sale to new customers, so users will currently pay varying amounts depending on when they signed up - Sky wouldn't tell us these prices.
Sky says, on average, customers will see an increase of less than £2.50 per month (£30 per year). It last upped broadband, TV and call prices from 1 March 2017.
Line rental, Sky Fibre Broadband, and Sky Cinema are among the packages that aren’t changing in price.
Can affected customers cancel penalty free?
Whether you can cancel depends on the product you have and at what stage you are in your contract.
- Sky Broadband and Talk customers not in their minimum term: You can cancel penalty free at any time by giving at least 14 days’ notice.
- Sky Broadband and Talk customers in their minimum term: You can cancel without having to pay early termination fees if you contact Sky within 30 days of receiving notification about the increases.
- Sky TV customers who are not in their minimum term: You can cancel penalty free at any time by giving at least 31 days’ notice.
- Sky TV customers in their minimum term: Unfortunately, you cannot cancel penalty free.
What does Sky say?
Sky UK chief executive, Stephen van Rooyen, says: “Not all customers will see their bills increase with many Sky products remaining at their current price and, for some products, this will be the first increase in two years. We continue to invest in content, products and services that our customers love, offering both new and existing customers great value and more choice through flexible packages.”
Are other providers increasing prices?
Sky is the first of the major providers to announce price rises this year, but telecoms firms tend to increase prices each year. Here’s a round-up of the last increases:
- BT raised some of its landline broadband and BT Sport prices from 7 January 2018.
- EE upped its broadband prices from 16 January 2018.
- TalkTalk upped some of its call rates and legacy broadband and mobile packages from 1 August 2017.
- Virgin Media hit broadband, phone and TV customers will price hikes from 1 November 2017.