Sky to hike broadband, home phone and TV costs

22 February 2018

Sky broadband, TV, and ‘Talk’ customers will be hit with price hikes from 1 April, the telecoms giant has announced.

Affected customers will be notified of the changes to their bills by letter or email between 22 February and 23 March. Sky would not tell us how many people will be impacted.

Here’s what’s happening:

  • The ‘Original’, ‘Variety’, and ‘Box Sets’ bundles will each increase by £1.50 per month (£18 per year).
  • Full Sky Sports on a rolling contract is rising by 50p per month (£6 per year).
  • Some broadband products are increasing by £1.01 per month (£12.12 per year).
  • Sky Voicemail will increase by 75p per month (£9 per year) taking prices from £1.25 to £2 - a whopping 60% increase.
  • Some call rates made outside of inclusive call packages are also rising.

However, some of these products are legacy products, meaning they’re no longer on sale to new customers, so users will currently pay varying amounts depending on when they signed up - Sky wouldn't tell us these prices.

Sky says, on average, customers will see an increase of less than £2.50 per month (£30 per year). It last upped broadband, TV and call prices from 1 March 2017.

Line rental, Sky Fibre Broadband, and Sky Cinema are among the packages that aren’t changing in price.

Can affected customers cancel penalty free?

Whether you can cancel depends on the product you have and at what stage you are in your contract.

  • Sky Broadband and Talk customers not in their minimum term: You can cancel penalty free at any time by giving at least 14 days’ notice.
  • Sky Broadband and Talk customers in their minimum term: You can cancel without having to pay early termination fees if you contact Sky within 30 days of receiving notification about the increases.
  • Sky TV customers who are not in their minimum term: You can cancel penalty free at any time by giving at least 31 days’ notice.
  • Sky TV customers in their minimum term: Unfortunately, you cannot cancel penalty free.

What does Sky say?

Sky UK chief executive, Stephen van Rooyen, says: “Not all customers will see their bills increase with many Sky products remaining at their current price and, for some products, this will be the first increase in two years. We continue to invest in content, products and services that our customers love, offering both new and existing customers great value and more choice through flexible packages.”

Are other providers increasing prices?

Sky is the first of the major providers to announce price rises this year, but telecoms firms tend to increase prices each year. Here’s a round-up of the last increases:

  • BT raised some of its landline broadband and BT Sport prices from 7 January 2018.
  • EE upped its broadband prices from 16 January 2018.
  • TalkTalk upped some of its call rates and legacy broadband and mobile packages from 1 August 2017.
  • Virgin Media hit broadband, phone and TV customers will price hikes from 1 November 2017.


In reply to by chrisrich (not verified)

The edit button doesn't seem to work here but there is a typing error correction I would like to make here, I should have written £100,000.00 as the saving for Sky per match, not £900,000.00.

In reply to by anonymous_stub (not verified)

What a surprise - they're already excessively priced already and now want to screw their customers for even more money!

In reply to by chrisrich (not verified)

Well, I got the email from Sky today, called up and bagged a saving of just under £14pm for the next 12 months on TV, broadband and landline (at least) plus more channels. Switched to Sky from Virgin for mobile services also to save just under £18pm going forward, again, 12 month contract. I hope this encourages others, don't just sit back and accept the price hikes, get on the phone but be prepared to leave if needs be and remember, call within 30 days of receipt of price hike notification to avoid early termination fees unless already out of contract and rolling in which case call whenever you like but of course the sooner the better for your pocket!

In reply to by anonymous_stub (not verified)

Yet just last week the Premier League announced the sale of the new rights' packages for 2019-2020 in which Sky have managed to save £900'000.00 per match against the price they paid last year and I believe they'll broadcast 128 matches as part of the deal. I'm a Sky customer (3/4 services) and have been for almost a decade but if I get one of these price hike letters and there's no concessions made when I call in to cancel then cancel I will. I understand inflation keeps rising but everyone knows that most people aren't receiving wage increases despite this and so I'm disappointed that Sky, having made the recent savings on the football rights, haven't chosen to use that to shield its customers from price rises. I don't like greed and Sky know full well that many customers have left in the past few years, the way we're watching TV is changing but that shouldn't mean the ones who stayed loyal should have to pick up the slack. My message to Sky is if you need even more money then cancel that expensive loyalty scheme that no one uses, the best way to reward loyalty isn't with cinema tickets it's with money off the bills or bill freezes at the very least!

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