Millions of EE customers to be hit with 4.1% mobile price hike

14 February 2018

Millions of EE pay monthly mobile and mobile broadband customers who joined or upgraded from 26 March 2014 will be hit with a 4.1% price hike from 30 March, the provider has announced.

The telecoms giant’s terms and conditions allow it to increase its pay monthly prices by December's Retail Prices Index (RPI) measure of inflation (as announced in January) each March.

EE says the change equates to an 85p per month (£10.20 annual) increase for customers on EE’s most popular plan. The provider won't tell us exactly how many customers will be impacted, but has confirmed it will be "millions".  

Pay-as-you-go (PAYG) customers are unaffected, as are pay monthly customers who joined EE before 26 March 2014 and who haven’t upgraded since. Sim-only customers on a monthly plan will be hit by the price rise, however those on a PAYG tariff won't be.

EE last upped mobile prices on 30 March 2017, however, then they rose by a smaller 2.5%.   

Can I leave penalty free?

Unhappy customers can’t cancel their contract penalty free because of the price rise as EE’s terms and conditions allow for inflation linked price rises every March.  

Under Ofcom rules, customers taking out new mobile, landline and broadband contracts from 23 January 2014, can only cancel penalty free if a provider hasn’t made clear at the point of sale that prices can rise mid-contract.

EE says customers can upgrade early to a new handset, if eligible, or change to a new plan – subject to its “normal business rules”.

What does EE say?

EE says the price rise reflects the “increase in the costs to run and invest in the network and service we provide”.

An EE spokesperson adds: “We go further every day to provide our customers with the UK’s best mobile network and great customer service, with 4G coverage in more places than any other operator. Like many service providers, our Pay Monthly plans increase by RPI annually, and this year customers on our most popular plan will typically see an increase of 85p a month. We’re currently contacting our customers to remind them this will take effect from 30 March 2018.”

See our Phone, mobile and broadband section for more of the latest news and advice. 


In reply to by anonymous_stub (not verified)

Funny EE choose the highest RPI months increase.Last year it was increased in June.In August I’m switching!

Add new comment