Three extends free mobile roaming to 11 more countries

20 December 2017

Three mobile users with a pay monthly or pay-as-you-go plan (excluding Essential Plan customers) can roam for free in an additional 11 countries.

The move means customers can use their minutes, data and texts at no extra cost in Chile, Colombia, Costa Rica, El Salvador, Guatemala, Mayotte, Nicaragua, Panama, Peru, Uruguay, and Vietnam.

It takes the number of ‘Feel at Home’ free roaming countries offered by Three to 71, with destinations such as Australia, Brazil, Singapore, and the USA already included.

‘Feel at Home’ applies automatically, so neither new or existing customers need to do anything to access the scheme.

Dave Dyson, chief executive at Three, says: “My ambition is to free our customers and offer 100% free roaming worldwide, and we will continue to abolish unfair roaming charges until we achieve this.”

What do other mobile providers do?

From 15 June, roaming charges were banned on all mobile networks for UK travelers using their handsets in all 28 European Union countries, plus Iceland, Liechtenstein and Norway.

It’s not yet clear whether UK consumers will still be able to benefit from this when we leave the European Union.

However, Mr Dyson says Three will continue its Feel at Home scheme, which covers many European countries, following Brexit. “We’re passionate about improving our customers’ experience when travelling abroad, so they can stay connected and use their phones just as they do at home. To reassure our customers, we have also committed to no changes to roaming on Three following Brexit,” he says.

Here’s a round-up of the other major mobile providers’ roaming schemes:

  • EE pay monthly and pay-as-you-go customers can access free mobile roaming in 48 European territories.
  • O2 offers pay monthly customers free roaming in the 48 destinations in its Europe Zone, while pay-as-you-go users have free roaming in 43 European territories.
  • Vodafone pay monthly plans include Vodafone Global Roaming, which means free roaming in 110 destinations worldwide. Pay-as-you-go customers can access free roaming in 50 destinations in Vodafone’s ‘Europe Zone’.

See our Phone, mobile and broadband section for more of the latest news and advice. 


In reply to by anonymous_stub (not verified)

How about recognising the Apple Watch 3.

Add new comment