BT customers to be hit with inflation-busting landline, broadband and BT Sport price rises

6 November 2017

BT is raising some of its landline, broadband and BT Sport prices in an inflation-busting move from 7 January 2018.

The telecommunications giant has confirmed to Moneywise that many of its customers will be hit with increased bills in the new year.

BT says it is making the following key price changes, which range from a 4.6% to a 33.3% increase – more than the latest Consumer Prices Index (CPI) measure of inflation at 3%:

  • BT Infinity 1 (fibre broadband) will rise from £42.99 per month to £44.99 per month - a 4.6% increase
  • BT broadband (copper) will rise from £35.99 per month to £37.99 per month – a 5.5% increase
  • BT Sport, for those with BT broadband, will rise from £7.50 per month to £10 per month – a 33.3% increase
  • BT Sport, for non-BT broadband customers who watch on Sky or TalkTalk, will rise from £22.99 per month to £25.99 per month – a 13% increase
  • Anytime calls package will rise from £8.99 per month to £9.50 per month – a 5.6% increase
  • Call set-up fees will rise from 21p to 22p per call – a 4.7% increase
  • Calls to UK landlines will rise from 12p per minute to 13p per minute – an 8.3% increase
  • Calls to mobiles will rise from 16p per minute to 17p per minute – a 6.2% increase.

BT Basic prices have been frozen since 2014, while line rental-only customers will receive a £7 per month cut from 1 April taking prices to £11.99, following regulatory intervention last month. For non-line rental only customers, line rental is now included in the price of broadband.

There are also no changes to the price of BT’s non-sport TV packs or to BT Mobile. If you have BT Sport and BT TV, your price will remain at £3.50 per month.

BT last upped broadband, home phone and BT Sport prices, as well as certain call costs, from 2 April this year.

I’m affected by the price change, what can I do?

Affected customers can cancel their contract penalty free as a result of the price rises, although you won’t be able to cancel BT Mobile or BT TV penalty free as the price of these products isn’t changing.

BT says customers will be written to during November and December 2017 with a “clear breakdown” of how each of their products will be affected.

What does BT say?

In a statement, BT says: “We believe the BT Sport Pack is still tremendous value for money compared to Sky and that we have made iconic sport like UEFA Champions League and the Ashes much more affordable for customers. And BT TV customers are only paying the price of a pint for more BT Sport action than ever.

“We are investing more than ever in broadband, including boosting the speed, data and cloud storage of millions of customers. And answering 85%of our customers’ calls in the UK and Ireland by creating an extra 2,200 jobs here.

“There are also great personalised offers for our broadband customers. They can stay on the same broadband deal for the same price as they were paying before this change, if they sign a new contract. Or choose to upgrade to a better product, usually offering more speed or more data, for their new price, which will be frozen for 18 months.”

Are other providers increasing prices?

So far this year, the following major telecoms companies have announced price hikes:

  • Plusnet – increased home phone prices from 29 June
  • Sky - upped broadband, TV and call prices from 1 March 
  • TalkTalk upped call rates and legacy broadband and mobile prices from 1 August
  • Virgin Media increased broadband, phone and TV prices from 1 November.


In reply to by anonymous_stub (not verified)

How can BT get away with this!!! A hike of between 4 and 33% and inflation at 3%!!!!!!! Where are customers supposed to find extra money to pay for a service that is 'BT' - bloody terrible

In reply to by anonymous_stub (not verified)

So, once BT announces their price increase by writing to me to tell me their increase takes place from Jan 7 - do I have to wait until the end of my current contract which runs out in July 2018 before shopping around for a more competitive deal, or can I switch soon after Jan 7 when they announce their increase and before my current contract runs out?

In reply to by anonymous_stub (not verified)

Unbelievable, does BT think longstanding customers will stay. I have been with the same landline provider since 1976, but not much longer. On another matter how is the BT pension fund black hole doing? Is a case of letting it be to allow the over taxed British tax payer to foot this bill too!

In reply to by Barry Bunting (not verified)

No not at all - you can refuse to accept the price rise but you must inform them in writing (email is ok) that you wish to cancel the contract and you must do this within 30 days of being told of the increase.This is an Ofcom rule.

In reply to by anonymous_stub (not verified)

is this how BT recovers from it's global financial problems ? just charge it's loyal customers by an inflation busting amount.Chairman and CEO need to go.

In reply to by anonymous_stub (not verified)

After the recent announcement " line rental-only customers will receive a £7 per month cut from 1 April" - we all knew greedy BT would claw that back by price rises elsewhere.I was with BT for many years and the fibre broadband service was excellent but I am now with Vodafone on an 18 month contract for unlimited broadband @ £25.00 / month with no price rise during the term ..............and it works just fine.I will NEVER be a customer of greedy BT ever again!

In reply to by anonymous_stub (not verified)

BT are terrible, customer-relation wise. Their products are great, but if you've ever tried cancelling or amending anything they are awful. They tell you something's been done when it hasn't, and that's if you can get past the pidgin english of anyone you're unfortunate enough to speak to. Think I'll give BT Sport a miss once this rise comes in, it was good when it was free but they've clearly massively overpaid for Premier League etc..

In reply to by anonymous_stub (not verified)

A contract should be a contract!

In reply to by anonymous_stub (not verified)

Hope when the line rental goes down we will get a refund if we paid the year in advance.

In reply to by anonymous_stub (not verified)

Typical Corporate Company give in in one hand and take it from the other, awful Company to deal with, it has the worst Customer Service,would never go with them.

In reply to by Christine Wright (not verified)

You not only do not have to find the money to pay for the increase but you can SAVE money by moving to another privider such as Sky, Plusnet, Vodafone etcIf you are in contract Ofcom have ruled that you can end the contract if you inform BT in writing within 30 days of being informed of the increase.

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