As many as three in 10 mobile phone users are suffering from poor or non-existent mobile reception at home, according to research from the price comparison site Uswitch.
This is despite industry claims that 89% of UK households have mobile voice services in the home.
More than half (57%) of users report experiencing call issues while at home. Two in five (19%) calls that those users make are reported as “patchy”, and one in six (16%) cuts out completely.
Those in rural areas are still the worst affected with half (50%) of rural mobile users reporting signal issues at home. This represents just a 2% year-on-year improvement in satisfaction. Urban phone users have experienced greater improvements to phone signals as only 32% reported issues compared with 41% last year.
See the differences in signal satisfaction in the table below:
|Where do you live?||Percentage reporting poor/partial/no indoor reception (2017)||Percentage reporting poor/partial/ no indoor reception (2016)|
|City centre / inner city||32%||41%|
|Urban area, but not inner city||26%||30%|
|Village or small town||33%||35%|
Source: uSwitch, October 2017
Ernest Doku, mobiles expert at uSwitch.com, comments: “When it comes to indoor mobile coverage, we’ve seen a slight improvement over the last year. This is good news for the areas that have noticed a significantly lower incidence of intermittent or poor mobile reception in their own homes – notably mobile users in inner cities and suburban neighbourhoods – but it’ll be of little consequence to those that are still suffering.
“The urban vs rural disparity is especially concerning. Mobile users living in the countryside are left feeling failed by providers that are yet to effectively extend their coverage outside of built-up areas. This discrepancy is starkly illustrated by this research which has seen negligible improvements made to indoor mobile service in rural areas over the last year. Whilst progress should be applauded and this prioritised focus on more densely populated areas is great for many consumers, it is of little consolation for those still living in mobile not-spots.”
Find out which mobile phone providers Moneywise readers recommended in this year’s Home Finance Awards.